Michael Laundrie Email & Phone Number

San Francisco Bay Area

• Managed global team of Mac Engineers responsible for 17,000 Mac clients across all PP locations
• Led gap analysis and developed resolution best practices programs in security and client reliability
• Led gap analysis and implemented best practices in client patching policies, resulting in increased user satisfaction as well as reduced time to completion from months to weeks
• Partnered with Mobility support team to offer best-in-class Apple experience
• Managed relationship between Apple and Jamf
• Expanded and improved relationship with VP Support team

• Managed global team of VC Support Engineers
• Provided support and user training for Microsoft MTRs and Surface Hubs across all PayPal offices in AMER, APAC and EMEA
• Oversaw the support relationship between PayPal and Microsoft and Logitech
• Developed a VC operating model that increased reliability by 200%
• Developed training on how to resolve VC incidents and provides that training to onsite support staff globally
• Identified and deployed software solutions to improve overall user experience in meetings (Krisp)

San Francisco Bay Area

• Oversaw LATAM Desktop Support Engineers
• Led Guatemala roll out as a new territory in global corporate footprint
• Overhauled and expanded support operations in Brazil
• Managed expansion of Mexico support operations, including relocation efforts
• Led M&A corp technology integration between Xoom and PayPal
• Led Canadian M&A roll back efforts, involving deprecation of entire Business Unit and company asset retention

San Francisco Bay Area

• Led global Desktop Support/System Engineers organization
• Oversaw end to end management and rollout of all Microsoft Infrastructure tools, including Active Directory and Exchange
• Managed, monitored, and maintained all end-user client support and management tools
• Designed and executed IT corporate strategy on desktop and mobile device deployment and management strategy
• Deployed OKTA SSO and enforced SSO security to all corporate tools and services
• Led M&A IT strategy, execution and ongoing activity on both acquiring and acquired side

• Designed and instituted device management to our fleet of 500 Macs (Jamf) and 300 mobile iOS/Android devices (AirWatch)
• Ensured our macOS clients adhered to industry best practices and corrected all deviations
• Updated Xoom’s Hardware and Software support model, reducing contact rate by 75%
• Provided an excellent onboarding experience for new hires

Santa Clara, CA

• Supported software and hardware problems on Mac and Windows clients
• Evaluated multiple solutions for managing Macs and mobile devices (Apple and Android)
• Successfully deployed Mac Management solution to all Mac clients globally
• Successfully deployed AirWatch to 2000 devices globally ahead of schedule
• Managed, monitored, and maintained all Microsoft Infrastructure tools, including Active Directory and Exchange
• Primary IT contact to the Legal department in regards to IT data collections and knowledge

• Designed, programmed, and tested computer department invoicing database
• Diagnosed, serviced, and upgraded customer computers, primarily Apple’s iBook and PowerBook
• Reinvigorated the Computer Department’s product return process
• Upgraded store server and restored files from tape backup