Michael Laundrie Email & Phone Number

San Francisco Bay Area

• Managed global team of Mac Engineers responsible for 17,000 Mac clients across all PP locations• Led gap analysis and developed resolution best practices programs in security and client reliability • Led gap analysis and implemented best practices in client patching policies, resulting in increased user satisfaction as well as reduced time to completion from months to weeks• Partnered with Mobility support team to offer best-in-class Apple experience • Managed relationship between Apple and Jamf• Expanded and improved relationship with VP Support team

• Managed global team of VC Support Engineers• Provided support and user training for Microsoft MTRs and Surface Hubs across all PayPal offices in AMER, APAC and EMEA• Oversaw the support relationship between PayPal and Microsoft and Logitech• Developed a VC operating model that increased reliability by 200%• Developed training on how to resolve VC incidents and provides that training to onsite support staff globally • Identified and deployed software solutions to improve overall user experience in meetings (Krisp)• Provided hardware support training to onsite support team• Developed and executed global new Print Management solution • Developed a physical-to-digital document intake strategy• Worked with Xerox to improve printer hardware reliably• Optimized printer deployment strategy, with >$100k savings

San Francisco Bay Area

• Oversaw LATAM Desktop Support Engineers• Led Guatemala roll out as a new territory in global corporate footprint • Overhauled and expanded support operations in Brazil• Managed expansion of Mexico support operations, including relocation efforts• Led M&A corp technology integration between Xoom and PayPal • Led Canadian M&A roll back efforts, involving deprecation of entire Business Unit and company asset retention• Upgraded Desktop Support tech training program on Mac platform support• Technical ambassador for cross functional communication and troubleshooting between engineering and support teams• Replaced Xoom's SSO solution with Ping Federate, PayPal's approved solution provider

San Francisco Bay Area

• Led global Desktop Support/System Engineers organization• Oversaw end to end management and rollout of all Microsoft Infrastructure tools, including Active Directory and Exchange• Managed, monitored, and maintained all end-user client support and management tools• Designed and executed IT corporate strategy on desktop and mobile device deployment and management strategy • Deployed OKTA SSO and enforced SSO security to all corporate tools and services• Led M&A IT strategy, execution and ongoing activity on both acquiring and acquired side• Key InfoSec stakeholder on day to day compliance and SOC deliverables• Oversaw end to end IT vendor management relationships• Updated Xoom’s Hardware and Software support model, reducing contact rate by 75%• Managed IT/Facilities interdependencies on IT office moves, expansions, and relocations• Responsible for IT workforce planning decisions (hiring, re-organization, terminations)• Overhauled onboarding and offboarding IT processes• Developed VP+ concierge IT program

• Designed and instituted device management to our fleet of 500 Macs (Jamf) and 300 mobile iOS/Android devices (AirWatch)• Ensured our macOS clients adhered to industry best practices and corrected all deviations • Updated Xoom’s Hardware and Software support model, reducing contact rate by 75%• Provided an excellent onboarding experience for new hires

Santa Clara, Ca

• Supported software and hardware problems on Mac and Windows clients• Evaluated multiple solutions for managing Macs and mobile devices (Apple and Android)• Successfully deployed Mac Management solution to all Mac clients globally• Successfully deployed AirWatch to 2000 devices globally ahead of schedule• Managed, monitored, and maintained all Microsoft Infrastructure tools, including Active Directory and Exchange • Primary IT contact to the Legal department in regards to IT data collections and knowledge• IT Specialist for user onboarding and off-boarding

• Designed, programmed, and tested computer department invoicing database• Diagnosed, serviced, and upgraded customer computers, primarily Apple’s iBook and PowerBook• Reinvigorated the Computer Department’s product return process• Upgraded store server and restored files from tape backup