Michael Lawler Email and Phone Number

Manage small to large scale projects for all aspects within Healthcare. Primarily focusing on the Move/Add/Change of health centers, including facilitating project planning sessions to establish project scope, project plan, task scheduling, team management of each health and wellness center and budgeting. Additional responsibilities include projects that focus on process improvement, process mapping, application improvements, and internal team organization and growth.

Implement Learning Management Systems that provide online continuing education to various associations.Lead multiple projects across all phases of implementation and development. Projects ranging from medium enhancement development for existing customers to large scale initial customer implementationsCreate and maintain project schedules ensuring milestones are met as additional or removed scope, resource constraints, and updated project priorities change.Update stakeholders with status reports presenting project status in a clear and concise report highlighting project accomplishments, challenges, budget, timeline and risks.Communicate and document project status during scheduled project meetings managing action items and next steps to ensure progress.Actively working with existing clients to update and improve existing environments while maintaining customer margins, profitability and satisfaction.Coordinating internal development to ensure improvements meet each sprint targetManage internal project management team and content development team assigning incoming projects to subordinates while providing leadership and guidance.

Managed multiple Citrix based client projects including facility growth, profit-improvement strategies, workflow enhancements and productivity improvements.Provided updates to all project resources and stakeholders on a weekly recurring basis.Worked with customers’ evolving expectations, needs and priorities during projects to deliver On-Time and on-budget projects and solutions.Developed project schedules and SOW’s for multiple clients ensuring delivery dates are met.Proactively traveled to customers to review upcoming projects, ongoing initiatives, current and future business goals and/or objectives.Advised senior leadership in the Healthcare Industry providing and integrating updates on viable technology solutions that meet the growth and mandated standards for long-term and post-acute care. Managed and monitored client satisfaction and recommended appropriate strategies, tactics and operational initiatives to continuously enhance customer satisfaction. Net result: High customer growth and retention.

Managed and maintained Windows servers, desktops, printers, etc.Upgraded and implemented hardware and software creating project plans to coordinate downtime minimizing end user impact including a 1 year ERP update.Developed multiple crystal and SQL reports for internal budgetary needs.Worked closely with Account Management on providing solutions for clients including Document management and Workflow efficiencies. Maintained, Repaired and set up multiple MFD’s, printers and scanners.Provided IT support via phone, email, remote and in person for internal and external audiences.