Michael Leduc Email & Phone Number

Canada

Ontario, Canada

Regularly contact dealerships and communicate, implement and administer Parts and Service Department programs, policies and procedures with dealers including attainment of objectives and adherence to the dealer agreement.Monitor and advise Regional Management of dealers’ adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etc...Provide recommendations for operational improvements to Dealer and Dealership Managers which maximize and increase customer satisfaction, operational effectiveness, market penetration and dealer parts and service profitability.Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Customer Relations, etc...Provide automotive technical guidance/recommendations to dealership service personnel.Process, resolve and close customer inquiries.Perform other duties as assigned or required.

Belleville, Ontario, Canada

Provide Sales support to NAPA wholesale stores in order to increase their installer base and sales volumes by supporting outside sales staff.Promote the NAPA programs initiated by the Head Office in an effort to obtain the best possible results.Compile competitive information as required.

Kitchener, Ontario, Canada

Main responsibility was supporting retail end users with technical issues. .Recognize and resolve any minor customer problems with equipment.Maintain contact with retail repair centers to resolve customer issues.Review and authorize warranty claims from retail repair centers as well as audit claims.Attend manufacturer training of new products to in turn go out into the field to train retail repair centers on changes to product.