• Provided frequent ad-hoc SQL queries which enabled Sales and Marketing to improve the quality of their campaigns and sales leads.• Created visualizations of ad hoc data sets to provide data based insights. • Enhanced reporting utilities in order to streamline month-end reporting, resulting in improved accuracy and speed.• Provided guidance to business stakeholders on data sources, to gain visibility on KPIs.

Led a team of Business Intelligence (BI) report developers utilizing a Kanban methodology to increase team effectiveness and focus.Highlights: • Created a comprehensive dashboard to change the method in which the sales and marketing team consumed their metrics, utilizing the strengths of Cognos' capabilities to graphically represent quarterly/monthly/weekly data • Migrated 25+ reports from GoodData to Cognos in a 2 month window • Responsible for all production data • Created a suite of KPI dashboards to drive weekly executive meetings focusing on improving sales/marketing performance • Developed a plan to educate end users in self-service tools within Cognos • Created specifications for future projects with business users • Led my team in implementing and expanding this plan to over 20 advanced users • Enable power users to make data driven decisions • Causes of Average Order Value fluctuations • Identify customer subsets that had weaker Renewal Rates

Worked with management in defining metrics used through-out the company to ensure a single definition for key metrics. These were used to create a company-wide data dictionary which assisted in the creation of a series of dashboards, reports, and the implementation of Cognos.Highlights:• Migrated Excel reports into the SaaS platform GoodData • Improved departments understanding of their KPI's through improved visualization• Contributed to the roll out of IBM Cognos 10• Created numerous dashboards/reports for departments (marketing, sales, finance)• Oversaw the implemented Mobile reporting services, allowing users to receive reports pushed to their tablets• Improved reports by soliciting feedback from business users to ensure that the business story that was being asked was being answered• Implemented trend lines to better visualize past 30 day performance of KPIs

- Led the creation and sharing of best practices in order to create a reporting center of excellence- Implemented reports from their initial conception to refined completion utilizing both Crystal Reports and Cognos Reports Studio for delivery- Managed client and internal stakeholder expectations - Facilitated discussions with internal/external stakeholders to gather requirements- Provided advisory to clients around information discovery- Leveraged business and domain knowledge to train and mentor new staff- Utilized extensive business and systems knowledge to assist in the delivery of emergency requests which required cross domain knowledge as well as timeliness

- Lead BI representative for a new client implementation, responsible for all data delivery, and education of their team- Creation and delivery of contractual management and regulatory reports to clients and state regulatory agencies respectively- Ad-hoc reporting in SQL/Crystal reports- Consistently met established service levels to clients- Managed the timely delivery of 1500+ production reports for different frequencies- Transition of production Crystal Reports into Business Objects

IS Project Coordinator – Responsible for creating and maintaining numerous Access databases to support business applications. Involvement was from initial concept, to design/development/testing and deployment.Information Systems Assistant - Implemented and managed numerous forms and reports used by multiple departments in MRI (Management Reports International). Created and modified existing databases in Access, frequently to reference data stored in MRI on a SQL server. Provided general troubleshooting support to all employees, both internal and off-site. Awarded increased responsibility for management of multiple databases.

Worked smoothly with internal colleagues on the development of the application, TradeXpress (a securities trading management application). Working on a team, primary tasks included creating new transactions, executing test plans for existing transactions, and documenting any procedural changes.

Built strong relationships with a client base of 40+ clients for the application LandMark. Provided ongoing, second level direct support to clients on issues ranging from corrupted data/databases to general training. Was subsequently sought out by same clients for future support. Served as liaison between Engineers, Account Managers, and Clientele in solving complex and time intensive issues. Extensively assisted the Quality Assurance department in the testing and evaluation of new releases.

Junior Software Engineer - Created specific transactions in Pivotal Relationship used by other departments within the company. Customized and streamlined transactions to ensure the best fit for each department’s needs through surveying and assessing employees’ interface. Maintained the database with frequent updates and upgrades.