Michael Lee Email & Phone Number

United States

United States

Serve as a Team Lead with responsibility for day-to-day operations, mentoring of other team members, identify training needs and provide coaching, delegate tasks and monitor team performance to report metrics.Work closely with supervisors to create, maintain, and improve standard operating procedures in our internal knowledge base.Provide technical and database support for various applications using SQL and NoSQL.Perform analysis and diagnosis of highly complex firewall problems in the data center environment.

Burr Ridge, Illinois

Provide support and customer service to clients requiring technical assistance in the automotive industry.Troubleshoot and provide fundamental best practices of shop management software for a fortune 500 company.Follow standard help desk operating procedures; accurately log all service desk tickets. Provide follow up calls to clients to provide installation steps for commonly used hardware such as printers, thin clients, and signature capture devices.

Chicago, Illinois

Provide support to patrons requiring assistance creating resumes, cover letters, and other documents.Support staff and patrons by troubleshooting hardware and software applications within the library environment.Perform one on one sessions / group classes with patrons regarding basic internet navigation, typing skills, email creation, and resume building.Compile and analyze data to provide anecdotal evidence of support services to patrons in written bi-monthly report.