Michael Lee Email and Phone Number

Maintain a complete understanding of wireless industry, wireless phones, rate plans, features and service offered by T-Mobile.Develop employees to help build customer base and provide ongoing customer service.Achieved 4 BMIB with managing multi unit locations in Edmonds, Alderwood and Bellevue.Conduct daily coaching with sales staff to maximize growth potential and exceeded store performance quota by 125% - 155% month over month.Ensure each employee training and development meets all corporate established deadlines as outlined by T-Mobile.Conduct daily, weekly and monthly counts of inventory as outlined by T-Mobile and Express Policy.Leadership training for Director of Sales position.

 Achieve sales profitability and exceed Costco Member expectations Manage multiple employees, oversee staff training and scheduling Develop employees to be proactive in sales process execution and new business development Develop and lead Wireless Sales Associates to be proactive in customer service, cost control and ability to properly analyze and take corrective measures in all areas Lead and assist Wireless Sales Associates in maximizing positive results in the area of Company change and growth through ongoing, proactive and effective communication  Recruit and promote quality field personnel in a timely manner Foster an environment of open communication to ensure positive employee morale and effective conflict resolution Encourage upward flow of creative ideas for the benefit of the Company and its employees Develop ongoing positive relationships with Costco management, wireless vendors and Costco Members Other duties as assigned

 Oversee daily operations including managing multiple stores to ensure quality service and maximize profit Perform offering consultative sales and service on the sales floor during retail hours Directly responsible for recruiting, developing, motivating and managing a high-performing team Provide assistance and support to sales team in meeting and exceeding individual and team sales goals Develop and maintain long-term customer relationships Cash management and inventory control Streamline and establish sales channel for Korean-American customers

 Administered overall profit and loss of operations and planning marketing strategies with Franchisor to maximize store traffic aimed to increase revenue Participated in purchasing franchise businesses and operating stores in selected locations Formulated pricing policies on products according to requirements for profitability of store operation Collaborated with school districts to develop incentive programs to provide funds for school-related needs Developed policies and procedures that ensured consistency of quality and customer service Trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, loss prevention, inventory control, and merchandising standards Efficiently handled problem solving, leadership and sales training, and customer relations Managed customer relations, controlled expenses, prepared bi-weekly payroll, and supervised two managers and 10 to 15 employees Developed and manage promotional activities aimed at product awareness