Michael Lessing Email & Phone Number

Glastonbury, Connecticut, United States

▪verification of hours worked of each employee weekly, timely for payroll processing▪ Process payroll, obtain approvals, and provide necessary information to main office▪ Manage the receptionist role including scheduling and coverage for the reception desk▪ Keep all resident files up to date▪ Handle resident discharge paperwork and update the changes to the census▪ Close out of all files of discharged residentsHuman Resources Duties:▪ Work with Hiring Directors daily on OnShift Hire and applicant tracking▪ In conjunction with the Executive Director assist departments with OnShift scheduling and arranging training as required▪ Assist Hiring Directors with all processes of new hire: phone/group interviews, reference checks, offer letters and scheduling timely on-boarding for new hire paperwork▪ Obtain and keep track of pre-employment TB tests, physicals (and annually where applicable), and criminal history checks (assure employees remain current with these requirements per regulations)▪ Complete all required new hire paperwork to include verifying I-9 documentation and maintain separate file of completed forms▪ Present and be involved in General Orientation for new employees and monthly Care Connect in-services for all employees▪ Complete all aspects of on-boarding and employee set up in ALIS & time clock.▪ Maintain all aspects of employee personnel files, making sure they are up to date, and assure completion and compliance and provide appropriate information to Binghamton office▪ Close out all files of terminated employees after having a status change done and signed by the Executive Director▪ Keep track of all license & certification ▪ Submit all employee accident reports and medical documentation to the Binghamton Office▪ Participate in benefits administration to include enrolling eligible employees and assisting with open enrollment▪ Trouble shoot personnel issues including 401(K), medical insurance, dental insurance, etc.

United States

Red Lion Hotels -Managing a property of 215 rooms, with over 30k meeting space rental, full-service restaurant, and lounge, with $6 million in annual revenue.-Oversee Hotel in absence of the General Manager.- Participate in weekly revenue management meetings that increased market share and ADR- Oversee all hotel activities, including hiring and firing, sales contracts, event planning and event execution. -Oversaw individual department managers to ensure adherence to company policy and procedure- Coordinated Strategies with the General Manager to increase profit. - Worked on Monthly & Yearly Budget with General Manager- 14-day forecasting for department schedules- Reviewed P&L statements, budgets and forecasts, revenues, and expenses.- Effectively resolved all guest and employee issues regardless of what area of the operation the issue was concerning. - Evaluated labor/Labor cuts if needed- Extensive PMS training (opera) – Salesforce -Payroll ADP, Workforce Food & Beverage • Banquet set up/ Meeting event set up • Oversee all food functions • Inventory liquor/ dry goods Human Resources General- Recruiting and staffing logistics- Performance management and improvement systems.- Regulatory compliance and reporting- Onboarding, proper documentation with new hire paperwork /Orientation - I-9 forms -Proper Tax forms - HR Platforms – ADP Timesaver / Workforce Management

Cromwell, Connecticut

Radisson Hotel 215 Guest Rooms & 30,000 Square feet of meeting space-Check In/ Check Out Guest -Provide Outstanding Customer Service -Make/Cancel Reservations-Ensure hotel exceeds company standards-Handle Guest Issues/Complaints-Recruit and properly train staff to company standards using all resources available. -Ensure all staff is working sufficient and effectively. Was a part of the transition/onboarding team from Radisson to Red Lion. Made sure all brand standards put into place with departments. Reservations manually inputted by all Opera system users

North Stonington, Connecticut

165 Guest Rooms & Full Room Service -Check In/ Check Out Guest-Provide Outstanding Customer Service-Make/Cancel Reservations-Ensure hotel exceeds company standards-Handle Guest Issues/Complaints• -Recruit and properly train staff to company standards using all resources available.-Ensure all staff is working sufficient and effectively.-Handle company accounts, group rooming lists and ensure proper billing.-Enforce disciplinary action when needed.-Authorize overrides, orders, packages, paid outs, refunds, petty cash, et

North Stonington, Connecticut, United States

Westerly, Rhode Island, United States

• Prepare nightly deposit• Daily paperwork and filing duties• Counting down safe and filling out safe log• Coordinating PA announcements for merchandise promotion• Coordinating PA announcements for un-purchased merchandisepickup by associates• Pulling registers and assisting cashier with register countdown• Go to bank for change• Clean and organize office• Provide expert customer service when handling phone calls forassociates and fielding questions/complaints from customers• Work with the manager to maintain sufficient level of inventory forstore including all misc. supplies, signs, tagger tails, paint sticks,fixtures, etc.• Ensure all information regarding markdowns and key changes iscommunicated both verbally and in written form to all cashiers• Performs all other various tasks requested by mgr. or assistantmgr. when not needed in office

Bachelor Of Science (B.S.), Homeland Security, A

Activities and Societies: Sigma alpha phi,

Criminal Justice/Law Enforcement Administration

High School Diploma, 6-12