Michael Lewin Email & Phone Number

Orlando, FL, US

Orlando, Florida

Altamonte Springs

I was hired on as a supervisor at a very tumultuous time of growth for a small internal Service Desk. I joined a team tasked with merging two very unique, yet the same, legacy call centers into one super call center. We more than doubled our team. I was involved from capacity meetings, to facility meetings, infrastructure, and licensing, sharing.

Orlando, Florida Area

I oversaw huge growth, and all aspects of a full service BPO Contact Center with over 2 million unique inquiries annually, managing both fulfillment and compliance elements as well. I researched and procured vast change management both reactive and proactive. I led multi-departmental change initiatives, which encompassed new and existing tools, procedures.

Orlando, Florida Area

Managed a 200 seat multi brand, BPO contact center with over a million contacts annually. Managed the Napster account, and Vonage account completely, including fulfillment, staffing, payroll and compliance aspects. Consulted in house for new accounts and as a liaison between new accounts and workforce management.

Orlando, Florida Area

Complete career change - I went from managing Service Industry to managing Customer Service - I started as a CSR and after creating a Technical training manual, was promoted to Lead Tech agent. Took on fulfillment responsibilities, distributing, packaging, mailing 10k pieces a month. Worked directly with the Business Operations for Bulk mail at Orlando.

Greater Denver Area

Rock Bottom owns multiple brands in the nightclub and restaurant/brewery industry. They are a homegrown company who believes very strongly in the customer experience with constant lagniappe, and exceptional care taken to every detail, to present the most relaxed, enjoyable experience possible.I started as the lead host for a dueling piano bar, within 3.

Santa Fe, New Mexico Area And Denver

I co-owned a small, 7 person redesign and remodel company operating both in Taos and Denver as a side business, concurrent to me working 40+ hours as well. In just under 3 years we completed over 80 projects ranging from complete bathroom and kitchen remodels, building decks, resurfacing floors, finishing basements, to minor repair work from storm damage..

Melbourne/Daytona/Orlando/Tampa/Denver

This was my 1st job and i worked there throughout High School and College- Create/distribute/collect all cash drawers, balance till/books and perform bank drops nightly Host/maintain employee outings/contests to strengthen employee engagement Attend Manager meetings to share Customer Experience and gather training to disseminate Maintain all.

Bachelors, Criminology And Political Science

Associate Of Arts (A.A.), Business Administration And Management, General