Michael Lewis Email & Phone Number

Boston, Ma, Us

Load dii, dat, text, and LST files into Summation databases. Manage and create databases in Summation. Initial point of contact for Summation related issues. Update software as needed on server and on workstations and laptops. Assist paralegals and attorneys with Summation related issues. Load documents into databases as needed. Train staff on basic Summation tasks. Oversee admin console and give users rights in Summation based per their job title. Assist paralegals with productions and copying cases to mobile laptop from the network. Create own load files when load file isn't presented. Manipulate load files using textpad or notepad ++. Create production browser briefcases to send out to vendors or other law firms. Prepare attorneys and paralegals for trial by copying data from Summation to laptop for trial. Assist with installing Sanction and any questions paralegal might have about Sanction. Support blackberries, printers, desktop software, and hardware in IT dept. Answer help desk and escalated tickets as well. Setup projectors and screens for presentations. Answer any DM related questions.

Atlanta, Ga

I answered help desk calls. Supported around 90 employees. Assisted users with dictation, transcription, software and hardware related issues. Setup users on blackberry server and setup smartphones. Troubleshooted all types of printer issues.

Help desk support for mid-size law firm in downtown Atlanta. Supported Outlook 2003, Exchange 2003, Docs Open, Delta view, videoconferencing equipment. Used Track it to track help desk calls. SupportedGoodlink and blackberry server for the attorneys who have PDA's. Imaged machines using powerquest software. Supported HP workstations, printers, and laptops. Set up new users on the blackberry server. Set up new users in active directory in Exchange 2003. Assisted with any software or hardware-related issues. Escalated to network administrator if not able to fix issue.

Help desk support for mid-size law firm in downtown Atlanta. Support Outlook 2003, Exchange 2003, Docs Open, Delta view, videoconferencing equipment. Use Track it to track help desk calls. Support Goodlink and blackberry server for the attorneys who have PDA's. Image machines using powerquest software. Support HP workstations, printers, and laptops. Setup new users on the blackberry server. Setup new users in active directory in Exchange 2003. Assist with any software or hardware related issues that might occur at the law firm. Escalate to network admin if not able to fix issue.

Started at Lithonia Lighting as a 2nd shift manager for data entry in May of 1997 but got promoted within the company in March of 2000 as a help desk analyst.

Perform help desk support for our 11,000 internal employees and also for our 117 agencies and distributors. Serve as the initial point of contact for resolution of Dell desktop, laptop/server-related problems in a 15,000 user environment. Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT server 4.0, Windows 2000 server, Windows XP, Windows 2000 Professional, MS Office, email, Internet connections, and hardware/peripherals. Reset network accounts that needed to be reset or were locked out. Used Active directory to setup new user accounts and Exchange to setup new mailboxes. Use Net meeting to connect to user's PC's, laptops or servers remotely to troubleshoot the issue. Onsite upgrade of servers from NT 4.0 to Windows 2000 server. Onsite upgrade of desktops and laptops from Windows 95/2000 to Windows XP using Symantec Ghost. Use Support Magic ticket tracking system to log our tickets. Answer 20-30 calls a day on the help desk. Close 85-90% of calls on the initial contact. Setup reports to show how many calls were logged for our group and how many calls were closed or escalated. Technical Environment: Windows 95, 98/2000/XP. Windows 2000 server and NT 4.0. MS Office 97/2000/XP, MS Exchange 5.5, MS Outlook 98/2000/2003, Internet Explorer 4.0/5.5,6.0.; Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolve hundreds of issues monthly without requiring escalation to a higher tier. Resolved 87% of calls without escalation. Set up workstations and laptops for new agency employees; configured systems, ensured network connectivity, and installed and tested hardware and software.Been promoted quickly since working on the help desk. Started as a system support specialist associate but have been promoted 3 times since working on the help desk. Currently have title of network analyst standard.

Started at Lithonia Lighting as a 2nd shift manager for data entry in May of 1997 and promoted in March of 2000 to help desk analyst and later to Network Analyst Standard.Performed help desk support for our 11,000 internal employees and also for our 117 agencies and distributors. Served as the initial point of contact for resolution of Dell desktop, laptop/server-related problems in a 15,000 user environment. Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT server 4.0, Windows 2000 server, Windows XP, Windows 2000 Professional, MS Office, email, Internet connections, and hardware/peripherals. Reset network accounts that needed to be reset or were locked out. Used Active directory to setup new user accounts and Exchange to setup new mailboxes. Used Net meeting to connect to user's PC's, laptops or servers remotely to troubleshoot the issue. Onsite upgrade of servers from NT 4.0 to Windows 2000 server. Onsite upgrade of desktops and laptops from Windows 95/2000 to Windows XP using Symantec Ghost. Used Support Magic ticket tracking system to log our tickets. Answered 20-30 calls a day on the help desk. Closed 85-90% of calls on the initial contact. Set up reports to show how many calls were logged for our group and how many calls were closed or escalated.

Computer Science

Information Technology

Computer Science

Computer Science