Passionate Service Desk Analyst who loves using technology to drive business success. I take pride in providing exceptional technical support and finding solutions to challenges. Now, I am eager to embark on a journey to become a Business Analyst.Throughout my career, I have strived to effectively communicate complex technical concepts to both technical and non-technical individuals. Looking to advance my career as a Business Analyst, I am committed to acquiring the necessary skills to bridge the gap between business needs and technological solutions. Currently pursuing relevant certifications and engaging in self-directed learning, I am eager to leverage my experience in service desk operations to translate business requirements into tangible technical solutions.Let's connect and explore how I can bring value to your organisation's success.