Michael Li Email & Phone Number

Auckland, New Zealand

Service Desk Analyst at Auckland Council, providing technical support to employees and stakeholders:- Resolved IT issues through various channels, ensuring timely resolution.- Collaborated with teams to troubleshoot and diagnose hardware and software problems.- Tracked and escalated issues, adhering to service level agreements.- Maintained an up-to-date knowledge base for accurate support.- Conducted root cause analysis and implemented preventive measures.- Provided exceptional customer service to end-users.- Shared knowledge and provided training to enhance team's capabilities.

Passionate and innovative music producer with nearly a decade of experience shaping the sonic landscapes of diverse musical genres. - US Billboard Charting Producer.- Produced multiple NZ top charting singles.- Collaborated closely with artists, companies, and record labels to create signature sounds that resonated with listeners.- Built a strong network of industry contacts by delivering high-quality results.Notable credits include:- Bad Boys: Ride or Die (Movie)- Scorey- NoCap- NZ Warriors- Maori TV- The Warehouse Group- NZ Fashion Week- Serato- Jimi Jackson- BLKCITY- Jess B and more.

Auckland, New Zealand

Worked on projects to implement VMware Workspace One for various large organisations: - Assisted organisations in transitioning from traditional systems to mobile platforms, optimising efficiency and enhancing user experience.- Co-ordinated cross-functional teams to ensure a smooth and efficient transition process.- Strong understanding of mobile technologies, platforms, and best practices, including iOS and Android.- Collaborated with stakeholders to align mobile transition goals with business objectives.- Identified opportunities for mobile integration to enhance productivity and user experience.- Stay updated with latest trends in mobile technology for innovative solutions.

Auckland, New Zealand

Worked in multiple positions including: Sales Consultant, Customer Service Representative, and Merchandiser - Exceeded sales targets through expert product knowledge and persuasive selling- Built strong customer relationships for repeat business- Created engaging displays and promotions for increased sales- Resolved customer complaints promptly for high satisfaction- Proficient in point-of-sale systems and inventory management- Stayed updated on industry trends and product developments

Auckland, New Zealand

- Assisted customers with product information and promotions.- Maintained clean cashier station and restocked merchandise.- Resolved customer inquiries promptly.- Contributed to sales targets through upselling.- Thrived in fast-paced environments, upheld attention to detail.

Bachelor Of Arts - Ba, Computer And Information Sciences, General

Education record