Michael Lilly Email & Phone Number

United States

United States

I am proud to be joining NCR a leading software and services-led enterprise provider in the financial, retail, and hospitality industries.

Responsible for supervising a team of technical services personnel providing service and installation activity. Meets the Company’s standard for QC measurements. Trains and educates technicians on test equipment usage and troubleshooting techniques. Manages schedule coordination with NOC and ensures the proper completion of all scheduled or on-demand service or maintenance work by coordinating and mentoring team on fair and business practical methods. Ensures system compliance to NCTA and FCC regulations and Comcast's minimum operating specifications including day-to-day procedures associated with compliance as it relates to CT Techs. Develops staff training quality measurement guidelines and minimum requirements. Supports and motivates technicians training by continually monitoring progress and training schedules. In conjunction with Manager, performs and conducts annual, bi-annual reviews along with providing an ongoing open communications with team to include coaching, mentoring, and career development on a daily, weekly and monthly basis.Core Responsibilities: - Implements standard safety training and maintains daily safety inspection issues.- Reviews and coordinates nightly check-in and rotates On-Call schedules.- Coordinates all vehicle assignments, maintenance, and inspections.- Ensures systems and staff are able to respond to the demands of new technology deployment through demonstrative methods.- Analyzes operations and performance to assure operational efficiency through productivity, QC, and customer satisfaction.- Coordinates department responses to customer and department issues with a strong sense of urgency.- Works with other departments, as necessary, to maintain an in-depth technical knowledge of new technology being deployed.- Demonstrated ability to install all types of cable and run service calls to completion.- Diagnoses all types of signal faults.- Consistent exercise of independent judgment and discretion in matters of significance.

Warrenville, Il

Essential responsibilities included managing territory in the Midwest Region to meet and/or exceed assigned sales objectives by developing dynamic business plans to maintain revenue and build new revenue within established accounts. Research, develop, and present well-structured sales proposals to prospective customers. Articulate the purpose, key features, advantages, and value of products and services. Acquire and integrate industry knowledge as related to the trucking industry and parts business. Strategically implement account planning and sales activities, interact effectively as a team member within the region to support achievement of corporate objectives. Build key relationships with key customers through a strategic and consultative sales approach to understand their business needs, and to deliver a value-added business solution. Profile accounts for multiple products, utilized PowerPoint to develop presentations focused on sales solutions, utilized Excel to create spreadsheets and manage data related to customer accounts. Applied effective time management techniques and strategies to prioritize activities related to directly selling and minimizing non-productive sales activities. Winner of prestigious International Diamond Club Award 2001 Exceeded Parts Sales Plan of $12,322,687 by $500,000. Exceeded Parts Gross Margin Plan of $4,670,396

Southeast Division

Responsible for calling on large and small dealers in the Virginia and West Virginia territory. Getting dealerships focused on targeting specific product lines to drive parts sales growth. My leadership role, included getting decisions made in the following; problem management process including service restoration, business capability management, process management, communication of information, including change management, escalation of unresolved and critical issues that require urgency. Exceeded parts sales through putting together centralized purchasing programs for two major customers. Developed business plan to focus on filter sales and we were able to conquest and regain market share on filtration products.Implemented one of the first major Diamond Connection programs through Goodpasture Motors Truck and Tractor Bristol, Va.

Westchester, Il

Responsible for launching new products and providing training to dealership personnel. I organized and scheduled training and brought in suppliers to do seminars on their perspective products. I was one of the First to sell over 19 units at one time of a new inventory system that the company launched to help customer keep track of their truck maintenance and costs. During the launching of these products I was most proud of putting together a CD with a Power Point Presentation that gave dealers the ability to do exactly what I was doing without me being there. We expanded and enhanced the Power Point presentations for training dealer personnel.

Westchester, Il

Provided leadership support supervising 6 direct reports and 6 indirect reports in the Technical Parts Support Call center.Successfully lead the team to update and automate daily tasks and procedures, in order to improve productivity. Raising the average analyst call productivity to 100 inquiries per day.Pioneered efforts to get departmental positions upgraded to a higher level of responsibility. From a level 3 to a level 4.Put processes in place to recognize tips and suggestions from the employees.