Michael Lilly Email & Phone Number

United States

United States

I am proud to be joining NCR a leading software and services-led enterprise provider in the financial, retail, and hospitality industries.

Responsible for supervising a team of technical services personnel providing service and installation activity. Meets the Company’s standard for QC measurements. Trains and educates technicians on test equipment usage and troubleshooting techniques. Manages schedule coordination with NOC and ensures the proper completion of all scheduled or on-demand.

Warrenville, IL

Essential responsibilities included managing territory in the Midwest Region to meet and/or exceed assigned sales objectives by developing dynamic business plans to maintain revenue and build new revenue within established accounts. Research, develop, and present well-structured sales proposals to prospective customers. Articulate the purpose, key.

Southeast Division

Responsible for calling on large and small dealers in the Virginia and West Virginia territory. Getting dealerships focused on targeting specific product lines to drive parts sales growth. My leadership role, included getting decisions made in the following; problem management process including service restoration, business capability management, process.

Westchester, IL

Responsible for launching new products and providing training to dealership personnel. I organized and scheduled training and brought in suppliers to do seminars on their perspective products. I was one of the First to sell over 19 units at one time of a new inventory system that the company launched to help customer keep track of their truck maintenance.

Westchester, IL

Provided leadership support supervising 6 direct reports and 6 indirect reports in the Technical Parts Support Call center.Successfully lead the team to update and automate daily tasks and procedures, in order to improve productivity. Raising the average analyst call productivity to 100 inquiries per day.Pioneered efforts to get departmental positions.