Michael Lim Email & Phone Number

Rancho Cucamonga, Ca

Provides operational support to the Procurement Department. Acts as a subject matter expert to review operational workflows to identify problems and develop process improvements. Serves as liaison for the Procurement Department and other departments to coordinate, organize and collect deliverables. Notifies management on issues and problems requiring immediate attention and provides recommendations for resolution.• Implemented audit monitoring activities to ensure timely processing contracts and reporting.• Developed and generated reports ranging from routine to moderately complex for management review. • Provided leadership in tracking and communicating workflow and system changes to appropriate departments and coordination of training.

Monterey Park, Ca

Established operational objectives for the Medicare Division. Focused on developing and integrating strategies and plans through analyzing data along work flow procedures and guidelines that are clearly documented and communicated with a full understanding of applicable Medicare regulations to ensure compliance. • Managed cross functional operational linkages to ensure end-to-end business processed are completed.• Reviewed and analyzed sales and enrollment reports to share with business unit leaders that lead to effective decision making.• Ensured that departmental policies and letters were updated to current CMS regulations and guidelines. • Supporting role in coaching and training business unit personnel with guidance and regulatory requirements.• Conducted departmental audit activities to assist with preparing organization for a CMS audit.

San Dimas, California

Managed daily enrollment operations and served as point of contact for escalated issues. Identified at-risk situations and assisted with process improvements and recommendations. Consistently improved the monitoring tools to ensure continued business growth. Supervised a team of 12 employees.• Contributed to the successful department transition as part of the close of business by functioning as subject matter expert.• Increased efficiency of enrollment system reporting by implementing various modifications as project manager.• Met Medicare marketing guidelines by managing the yearly fulfillment of member materials and correspondence for 63K members.• Increased audit scores in a 6 month time period with the creation of monitoring tools.• Ensured that staff was properly trained to meet updated compliance requirements by facilitating departmental audits and daily workflow management which included the maintenance of policies and procedures.• Tested system requirements and upgrades mandated by Centers for Medicare and Medicaid Services (CMS) through coordination with the IT team.• Monitored and evaluated the performance and activities of the team by participating and conducting formal / informal team meetings and one-on-one sessions.• Conducted monthly team building exercises to increase morale and productivity.

San Dimas, Californina

Received and processed enrollment requests from the sales department. Validated and reconciled batches, processes, and updates to applications. Met all regulatory compliance guidelines on an ongoing basis.• Avoided potential member complaints to Customer Service by identifying a data issue with the membership ID card as part of an audit prior to mailing.• Contributed to training new employees and CMS audits by developing policy and procedures, and standard operating procedures for the enrollment process.

City Of Industry, California

Worked directly with the sales department to ensure that all sales and vendor inquiries were handled with care and accuracy.• Provided personalized customer service by functioning as a liaison between sales and vendors.• Assisted with the purchasing process, including product documentation requests, routing and approval to ensure the part is fully traceable to OEMs, major FAA 121 / 129 and other national carriers, FAA 145 Repair Stations with applicable FAA 8130-3, JAA / EASA Form One, and other airworthiness documentation as attached.• Ensured correct parts were being shipped and conformed with FAA standards by managing the preparation, pulling from inventory, and shipping and receiving of parts sent out for sales and repair.• Ensured parts inventory information was kept up to date through online research.

Diamond Bar, California

Handled all general office duties including filing, data entry, and word processing. Prepared and maintained case files for insurance fraud investigators.• Facilitated document retrieval and minimized time searching for files by reorganizing the departments filing system.