Established and maintained high-level relationships with business decision-makers. Developed, prioritized, and implemented strategies to address customer needs and ensured dealer servicing and support practices are aligned with each customer account strategies. Direct North American Division CAT activities to assure product functionality, equipment management, and operational efficiencies. Reviewed and provided input to operation controls and business practices to minimize liabilities and… Show more Established and maintained high-level relationships with business decision-makers. Developed, prioritized, and implemented strategies to address customer needs and ensured dealer servicing and support practices are aligned with each customer account strategies. Direct North American Division CAT activities to assure product functionality, equipment management, and operational efficiencies. Reviewed and provided input to operation controls and business practices to minimize liabilities and measure/manage risk exposure. Supported North American dealers and customers and met 2015 business plan of $3B and ended year 15% under budget. Tailored application and operation practices to maximize product and project viability.Led management and professional employees; monitored, reviewed work, trained/developed, and mentored team. Successfully transitioned Bucyrus’ business model into Caterpillar’s Enterprise and Dealer network following acquisition. Show less

Managed Surface and Underground Service and Operations for North America including profit and loss (P&L) and customer satisfaction in a long-term strategic operation. Led and directed a management team of direct and indirect reports, with responsibility for budget oversight, safety performance, employee engagement, quality, on-time delivery, and production. Reduced overall lost time incidents by 20% in 1 year. Increased service sales by 25% over 2 years. Decreased overall operating… Show more Managed Surface and Underground Service and Operations for North America including profit and loss (P&L) and customer satisfaction in a long-term strategic operation. Led and directed a management team of direct and indirect reports, with responsibility for budget oversight, safety performance, employee engagement, quality, on-time delivery, and production. Reduced overall lost time incidents by 20% in 1 year. Increased service sales by 25% over 2 years. Decreased overall operating budget by 10% and increased profitability by 15%. Show less

Developed and executed Global Service Strategies and Plans. Responsible for development, execution, and profitability of global projects. Led a team in creating processes, tooling, and information needed to execute superior repair, maintenance and Bucyrus equipment services.Implemented project management processes and procedures in the organization. Improved customer satisfaction on projects by completing them safely, on-time, and within budget and the scope of work. Developed standard… Show more Developed and executed Global Service Strategies and Plans. Responsible for development, execution, and profitability of global projects. Led a team in creating processes, tooling, and information needed to execute superior repair, maintenance and Bucyrus equipment services.Implemented project management processes and procedures in the organization. Improved customer satisfaction on projects by completing them safely, on-time, and within budget and the scope of work. Developed standard work and procedures. Show less

Managed global products including product strategy, execution and full P/L responsibility and accountability.Increased aftermarket bookings by 60%, the aftermarket margin by 50%, and the market share by 60%, all over 3 years.