Leading the offshore third party vendor project for the Federal and State stimulus payments as a result of the pandemic which included delegation, statistics gathering and training of offshore team in the process of researching rejected transaction but also general ACH knowledge. This led to less impact on the Daily operations and reduction of staff. Management of metrics and Key Performance Indicators (KPI) for Electronic Banking executive. Accomplishments include:• Key point of escalation for e-Lockbox product and issues surrounding new product offering.• Primary trainer for third-party offshore vendor for four months at 5 hours per day in addition to my ongoing responsibilities for reject/repair items for ACH.• Primary contact for gathering volume statistical data for a M&A project to senior management. • Providing customers with resolution to inquiries for ACH and EDI with an End to End evaluation of the process.

Manage over 6 team members in the daily processing of payments through multiple payment streams including Lockbox, ACH, Checks, Wires and internal General Ledger accounts. Procedure writing and auditing of existing procedures for each process to fulfil an audit requirement and find ways to improve our current processes which often came from empowering the SMEs currently processing the work. Developed and implemented a time standard for each process to increase efficiency as well as show opportunities for improvement. Accomplishments include:Manage over 6 team members in the daily processing of payments through multiple payment streams including Lockbox, ACH, Checks, Wires and internal General Ledger accounts. Procedure writing and auditing of existing procedures for each process to fulfil an audit requirement and find ways to improve our current processes which often came from empowering the SMEs currently processing the work. Developed and implemented a time standard for each process to increase efficiency as well as show opportunities for improvement. Accomplishments include:• Leveraging my ACH knowledge to convert 60% of the checks processed to ACH which avoided any increase staff while onboarding 50,000+ additional loans through Mortgage Servicing Rights. • Working the programmers and developers to automate the wire payoff process through scripts to avoid unnecessary keystrokes.

Cash Transaction Operations Analyst at MUFG.• Learn the processes and systems associated with loan servicing. • Read, review and write procedures for the department.• Develop and deploy process improvement to the department for processing payments.• Train staff on the new processes• Create and maintain a staffing model with processing standards.

Performs as a lead analyst within the ACH department of a major U.S. bank, coordinating the work performed by various systems and user areas, ensuring that federal and local audit requirements are met. • Provide expert-level technical and procedural support to five separate Electronic Banking Units related to exception processing• Screen International ACH items against OFAC lists, and monitor returns reports in compliance with NACHA rules.• Function as a senior consultant for internal and external clients in support of all ACH system and product regulations• Write user procedures, develop system workflows, and deliver communications related to the implementation of change initiatives• Deliver staff and client training on revised operating procedures and new system implementation • Lead process re-engineering efforts to reduce expenses in support of the organization’s strategic expense management goals• Provides extensive statistical reporting to accurately report volume trends within the ACH product to executive management

• Distributed employee work assignments to successfully process $2bn+ daily• Conducted staff training, identified processing bottlenecks, and provided back-up coverage on all department functions/assignments.• Performed regular auditing of functional assignments and provided adjustment recommendations to management • Ensured procedures were updated regularly to comply with regulations and bank policy

Create ACH Reversal TransactionBalance the collection and distribution of ACH activity through multiple processing windows.Receive and verify the collection of customer files Resolve and/or escalate any exceptions.

Verify large cash deposits from branches and external customers.Reconcile to deposits slips with checksChallenge and escalate any suspicious activity including counterfeit currency. Verify other tellers and prepare currency for the federal reserve.

Assist customers with automotive questionsPerform routine maintenance in a timely mannerClean and prep cars for sale off the transportEnsure customer satisfaction