Support physical and virtual (VMware) Windows based servers – over 22,000 servers. Manage server availability issues and coordinate integrated problem resolution across multiple teams.• Promotion from first level to second level manager received November 2013.• Actively lead process integration, unified Event Management direction setting, incoming project analysis and planning, process life cycle management, and optimization integration based on proven abilities to analyze, document, train, and coordinate.• Successfully created and lead the training and coaching of new team members in offshore locations while fellow coworkers were being replaced by the offshore team with no detrimental impact to SLA requirements. • Lead the Windows team and partnered with Enterprise Network Operations (ENO) and the UNIX team in the creation and implementation of a standardized questionnaire template to be used by event management and Windows Tier 2/T3 when engaging ENO. Answers provided will enable ENO to begin investigation immediately thus reducing Mean Time to Repair.• Instrumental in the creation of a combined Event Management UNIX and Windows team to provide Tier 1 sustaining support of Active Directory (AD) servers for a newly created Restricted Server Operations (RSO) team.• Took ownership and led efforts to create and update documentation and train UNIX personnel on M&Ps and Windows specific applications and tools.• Migrated multiple internal websites from a retiring web platform to Microsoft SharePoint.• Create new and update existing Job Aids and Methods and Procedures (M&P) documentation to give team members the current best practices for solving server problems.• Drive research and analysis of operational errors/problems to identify root cause and corrective actions and reports findings to appropriate individuals.• Oversee detailed planning and analysis for coordinating changes across multiple organizations to mitigate the risk of service impact.

Monitor servers and resolve problems. Veritas Volume Manager and Clustering administration. Microsoft Cluster administration. Citrix administration.• Lead the implementation of a dedicated server to be used for Windows Server Update Services to automate the download and installation of server hotfixes and patches. • Performed server builds and assisted fellow administrators with troubleshooting.• Installed emergency patches and quarterly releases on servers.• Maintained informational integrity of server database.• Worked with BellSouth, Accenture and EDS on a major BellSouth initiative to consolidate applications to one interface for the end user to simplify their day to day job.• Supervised eight Tier II support technicians providing support to over 5,000 desktop PCs and 85 windows servers.