Michael Llorca Email & Phone Number

Plano, Tx, Us

• Led QA efforts on multiple releases from beginning to push to live environment.• Performed software testing under development or ready for release on multiple testing environments and platforms, including Windows, iOS, Android, Chromebook, and Mac.• Created and executed test plans and test cases. • Communicated and worked cross-functionally with scrum master, devs, engineers, product managers leadership and QA team.• Opened tickets for bugs and enhancements and tracked and confirmed fixes in various environments up thru live environment.• Participated in Bi-weekly sprints to go over status of tickets and set expectations, prioritize importance and plan for next sprints. • Confirmed requirements and specifications match development.• Successfully navigated company's adaption of SAFe methodology early on in tenure.• QA team nominated multiple times for the companies ‘Team of the Quarter’ hero's award and consistently received customer success stories.

As a QA Software Engineer with CheapCaribbean.com, I developed and executed exploratory and automated tests, identified bugs and defects and performed testing on multiple platforms to ensure product quality in close collaboration with DevOps and Scrum Master. • Reviewed requirements and specifications to provide timely and meaningful feedback. • Created and executed detailed, comprehensive and well-structured test plans and test cases. • Estimated, prioritized, planned and coordinated testing activities.• Audited property rates, inventory, policies and additional travel details.• Conducted weekly sprints, testing features, enhancements and bugs through various environments leading to push in production.• Agile -Scrum environment - SAFe.• Worked closely with DevOps and Scrum Master. • Performed API testing using Postman, JSON and REST.• Utilized Karate and Selenium automation tools and Jenkins for builds.

Customer / Technical Support Manager (2003-2013)Promoted to role managing all client relationship and service related issues. Oversaw client and technical support for 600+ ATM’s across 35 states. Provided 24-hour “On Call” technical support to troubleshoot and/or repair ATM’s via telephone or on-site. • Directed and oversaw contractors and vendors in 35 states including multi-million dollar corporations such as Brinks and Loomis.• Key contributor in increasing sales 1,400%. • Helped grow customers from 40 ATMs to over 600 across 35 states.• Developed and maintained relationships with key decision makers including C-suite.• Coordinated events such as concerts and festivals to sell MECC services. Managed all aspects of the events including programming, installation, monitoring and public relations.• Ordered ATM’s for placement and organized the installation of telephone lines and other various items associated with set-up of ATM equipment. • Programmed and installed ATM’s at credit unions, convention centers, casinos and retail stores. • Trained location managers on how to program and load ATM’s.• Proactively monitored systems to prevent and resolve issues before impacted clients. • Consistently praised by clients for providing exceptional service and follow through.OPERATIONS MANAGER (2002)• Managed day to day operations of an armored car facility, including the supervision of over 30 employees. Organized all cash pick-ups and deliveries and the loading of ATM’s.• Determined correct balances for the opening and closing of vaults daily and ensured accurate balance sheets for incoming and outgoing funds for deposit pickups and ATM fills.• Administered and conducted shut down of facility and negotiated with vendors for the sale of remaining ATM parts, office supplies, and furniture.• Supervised the move of equipment to another site and facilitated the sales of armored vans.

Trained Yahoo clients and employees on the Self-Serve Reporting Application. Performed QA testing troubleshooting and provided tech support.• Presented new application features and development updates to Management at weekly meetings.• Initiated and attended weekly meetings with Development and Customer Service departments to discuss concerns of clients, issue resolution, and release timelines.• Provided custom reports from clients’ webevents using Excel spreadsheets.• Perform quality assurance tests on internal and external applications and client webevents.• Documented and resolved issues a major client was having downloading reports using Lotus 123.➢ Won Walk the Talk award ➢ Team member on the winning team for the Vertical Challenge

QA, technical and customer support for start-up company. fpix had over 35 frame relay circuits in operation ranging from DS-O to T-1 and CIRs from 16K to 256K. Networking equipment included Cisco 1600, 2600, and 7206 routers and Paradyne CSU/DSUs in a variety of customer configurations. • Performed QA testing on beta versions of fpix software and documented identified bugs.• Assisted Network Engineering Group with frame relay circuit provisioning and troubleshooting for fpix members. • Assisted in the creation of Member Support policies and procedures.• Operated call center and trained, resolved and followed-up on customer issues.• Trained and supported employees of member companies on installation and use of fpix software application as well as use of email and the Internet.• Documented inbound calls, service requests and resolutions to customer issues.• Gathered and documented customer feedback on software and proposed software changes.• Set-up and tested customer information for fpix exchange and shipping and handling application.