Michael Llorca Email & Phone Number

Plano, TX, US

• Led QA efforts on multiple releases from beginning to push to live environment.
• Performed software testing under development or ready for release on multiple testing environments and platforms, including Windows, iOS, Android, Chromebook, and Mac.
• Created and executed test plans and test cases.
• Communicated and worked cross-functionally with scrum master, devs, engineers, product managers leadership and QA team.
• Opened tickets for bugs and enhancements and tracked and confirmed fixes in various environments up thru live environment.
• Participated in Bi-weekly sprints to go over status of tickets and set expectations, prioritize importance and plan for next sprints.

• As a QA Software Engineer with CheapCaribbean.com, I developed and executed exploratory and automated tests, identified bugs and defects and performed testing on multiple platforms to ensure product quality in close.
• Reviewed requirements and specifications to provide timely and meaningful feedback.
• Created and executed detailed, comprehensive and well-structured test plans and test cases.
• Estimated, prioritized, planned and coordinated testing activities.
• Audited property rates, inventory, policies and additional travel details.
• Conducted weekly sprints, testing features, enhancements and bugs through various environments leading to push in production.

• Customer / Technical Support Manager (2003-2013)Promoted to role managing all client relationship and service related issues. Oversaw client and technical support for 600+ ATM’s across 35 states. Provided 24-hour “On.
• Directed and oversaw contractors and vendors in 35 states including multi-million dollar corporations such as Brinks and Loomis.
• Key contributor in increasing sales 1,400%.
• Helped grow customers from 40 ATMs to over 600 across 35 states.
• Developed and maintained relationships with key decision makers including C-suite.
• Coordinated events such as concerts and festivals to sell MECC services. Managed all aspects of the events including programming, installation, monitoring and public relations.

• Trained Yahoo clients and employees on the Self-Serve Reporting Application. Performed QA testing troubleshooting and provided tech support.
• Presented new application features and development updates to Management at weekly meetings.
• Initiated and attended weekly meetings with Development and Customer Service departments to discuss concerns of clients, issue resolution, and release timelines.
• Provided custom reports from clients’ webevents using Excel spreadsheets.
• Perform quality assurance tests on internal and external applications and client webevents.
• Documented and resolved issues a major client was having downloading reports using Lotus 123.➢ Won Walk the Talk award ➢ Team member on the winning team for the Vertical Challenge

• QA, technical and customer support for start-up company. fpix had over 35 frame relay circuits in operation ranging from DS-O to T-1 and CIRs from 16K to 256K. Networking equipment included Cisco 1600, 2600, and 7206.
• Performed QA testing on beta versions of fpix software and documented identified bugs.
• Assisted Network Engineering Group with frame relay circuit provisioning and troubleshooting for fpix members.
• Assisted in the creation of Member Support policies and procedures.
• Operated call center and trained, resolved and followed-up on customer issues.
• Trained and supported employees of member companies on installation and use of fpix software application as well as use of email and the Internet.