Michael Lloyd Email & Phone Number

Denver, Co, Us

Denver, Colorado

•Successfully manage litigated and non-litigated claims nationally on excess and surplus commercial, business auto, motor carrier, garage and general liability policies•Reduced average cycle time of first and third party claims to exceed all company expectations •Thoroughly investigate and resolve complex coverage issues •Conduct bodily injury meetings and actively participate in mediations on large loss cases•Effectively build/maintain strong working relationships with Attorneys and other outside parties to ensure fair and timely resolution on all claims•Provide highest level of customer service both internally and externally•Lead various projects related to strategy, tools and training•Consistently receive highest performance rankings in all metrics

•Successfully managed litigated and non-litigated claims nationally on excess and surplus commercial, business auto, motor carrier, garage and general liability policies•Thoroughly conducted bodily injury meetings•Effectively built/maintained strong working relationships with Attorneys and other outside parties to ensure fair and timely resolution on all claims•Provided exceptional customer service both internally and externally•Consistently received highest performance rankings in all metrics

• Effectively handled escalation calls for entire office, assisted Claims Representatives in resolving issues with attorneys, body shop personnel and claimants, and provided leadership and direction for entire department•Provided in-depth training for all new hires regarding auto damage estimating •Conducted in-person bodily injury meetings and consulted and negotiated with Attorneys and other outside parties regarding injury claims•Appraised property damage on automobiles, motorcycles, and recreational vehicles•Negotiated settlements and cost of repairs with claimants and auto body shops•Consistently received highest performance ranking in all metrics

•Researched and gathered information to determine liability claims•Conducted in-person bodily injury meetings and consulted with Attorneys and other outside parties regarding injury settlements•Appraised property damage and negotiated settlements and cost of repairs•Consistently received highest possible performance rating in all metrics