Michael Lloyd is a strategic AI and Automation Product and Offering Leader with extensive experience in AI, GenAI, Intelligent Automation, AIOps, and digital operations. He is recognized for his ability to lead cross-functional global teams in developing innovative products and solutions that enhance business operational efficiency and improve user satisfaction. Michael combines a strong background in AI and automation tools with a passion for driving organizational change and delivering exceptional client value. His leadership style fosters collaboration and empowerment, enabling his teams to achieve remarkable results in competitive markets.Throughout his career, Michael has established himself as a thought leader in the industry, earning accolades for his contributions to intelligent automation. He excelled in building and scaling AI/automation strategies that aligned with client needs and market trends. His expertise encompassed product management, program management, stakeholder engagement, and continuous improvement, which he leveraged to navigate complex challenges and drive transformative outcomes for organizations.During Michael’s career, he has:► Created new products going from 0 to 1. Identified opportunities, defined product strategy and roadmaps, and drove development and launch of advanced AI-based products and offerings. This included an AIOps Platform as a Service that increased productivity by up to 60%, freeing team members to drive continuous improvement and innovation across multiple clients.► Spearheaded the go-to-market strategy for AI and automation products and offerings, successfully creating collateral, empowering sales and delivery teams, and delivering high-impact analyst briefings to establish IBM as a market leader in intelligent automation.► Mentored and nurtured the next generation of leaders in AI and automation, helping to cultivate a culture of innovation and excellence within his teams.