Michael Lloyd Email and Phone Number
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SUMMARY:A highly accomplished senior operations and management executive specializing in data and technology, with global/domestic expertise in operational excellence, process management, account oversight, product development, product management, digital delivery services, database management, data integration services, staff training/mentoring, strategic planning, process improvement, budgeting and expenditures, contract negotiations, resource planning, organizational development, and analytics. Excels at providing hands-on leadership, organizing/directing operations, and ensuring the most effective returns on assets. A proven track record of facilitating revenue and profit growth across many roles, with an increasing scope of responsibility and engagement. A savvy and forward-thinking leader who cultivates high-performing teams, dutifully providing sustained value to a company pursuing various long-term objectives. Specialties: account management, acquisitions, budgeting, business development, continuous improvement, contract management, crm, customer relations, customer satisfaction, database management, delivery, development, financial, leadership, marketing, migration, negotiation, omni-channel marketing organizational skills, process engineering, production management, project management, quality control, sales, technical sales,
First Orion
View- Website:
- firstorion.com
- Employees:
- 217
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Svp Delivery And OperationsFirst OrionLittle Rock, Ar, Us
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Svp Delivery & OperationsFirst Orion Jul 2019 - PresentLittle Rock, Arkansas
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Chief Information OfficerUniversity Of Central Arkansas Jan 2018 - PresentConway, Arkansas -
Senior Vice President Of Sales & Account Management, Marketing ServicesAcxiom Aug 2015 - PresentLittle Rock, Arkansas Area• Provided overall leadership for the Marketing Services Division sales, account management, and sales development function. • Directed $550+ million revenue organization providing omnichannel integration services (identity resolution, database, analytics, strategy, data enrichment, and data onboarding) to Acxiom’s top 100 clients.• Exceeded FY16 target by attaining 134% of revenue plan.• Special note: Also served as interim President of the Marketing Services Division from Aug 2015 – Jan 2016 during executive search process. -
Senior Vice President, Global Client ServicesAcxiom Jan 2012 - Jul 2015Little Rock, Arkansas Area• Directed $140 million operating budget supplying client services delivery, data products delivery, and premium digital services for clients globally.• Managed workforce of 1,200 associates, with distinct operational plans in the United States, Europe, Australia, and China.• Led transformation effort and creation of standard database framework for the mid-tier market.• Established the Next Generation delivery model for database services including the transformation of dedicated client teams to a service line based delivery model yielding a 25% cost savings.• Led Client Satisfaction and Retention Program resulting in 20% improvement in the first year.
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Group Vice President, Information Technology OutsourcingAcxiom Jan 2010 - Dec 2011• Provided overall sales, account management, and delivery management for Acxiom’s Top Tier outsourcing clients.• Directed $110 million revenue group providing IT related services, data center management, data management services, and large IT project management.• Led joint Acxiom and Client commercial agreements including large data reseller and product reseller relationship agreements.
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Senior Vice President, Development & Delivery CenterAcxiom Jan 2005 - Dec 2009• Directed $120 million operating budget supplying product development, client delivery, and project management for the global leader in interactive marketing services.• Led workforce of 1,300 associates, with 8 distinct operational areas. Manage efforts of seven vice presidents, each with their own operating plan.• Migrated the business from custom to standard solution platforms including ISO 9001 certification for a standard marketing database platform.• Championed the creation of the first enterprise-wide Project Management Office.• Implemented matrix organizational model providing substantial cost efficiency through increased associate utilization and productivity yielding a cost savings of 15% annually.
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Group Leader, Financial Services IndustryAcxiom Jan 2000 - Jan 2005• Directed $100 million revenue group providing marketing solutions to the top financial services companies in the United States.• Provided leadership for 150 associates, with 6 distinct P&L areas. • Grew revenue 49% in first fiscal year to exceed $80 million in sales.• Integrated business units through two merger and acquisitions.• Improved associate satisfaction for group by 10% surpassing the corporate index
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Business Unit Leader, Financial Services IndustryAcxiom Jan 1994 - Jan 2000Provided leadership for 20-70 associates supporting top tier financial services customers including P&L management, account planning, customer relationship management, associate development, contract negotiations, project management, and business development.Grew revenue 30%-100% in each year.Responsible for negotiating and closing the first AbiliTec software license in company's history.Implemented quality assurance processes for all teams in unit.
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Senior Account ManagerAcxiom Jan 1992 - Jan 1994Provided leadership for multiple financial services customers including P&L management, associate satisfaction, customer satisfaction, project management, production management, customer relationship management, technical sales support, solution design and implementation, and client consulting.Successfully implemented 7 new top tier financial services customers.Led training for new associates to meet the service delivery demand created from a rapidly growing business.Oversaw the implementation of a major culture change at Acxiom - "Race for Excellence".Led the implementation of automated audit procedures for production delivery.
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Account ManagerAcxiom Jan 1989 - Jan 1992Led overall account management responsibilities for Chase Manhattan Bank including P&L management, associate satisfaction, customer satisfaction, project management, production management, customer relationship management, technical sales support, solution design and implementation.Grew customer relationship to $6 million in annual revenue with a team of 5 associates.Implemented first formal process mapping and continuous improvement initiative.
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Account CoordinatorAcxiom Jun 1989 - Sep 1989Responsibilities included data processing, production management, customer relationship management, project management, and quality assurance.Promoted to Account Manager within 3 months of employment
Michael Lloyd Skills
Michael Lloyd Education Details
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Finance, General
Frequently Asked Questions about Michael Lloyd
What company does Michael Lloyd work for?
Michael Lloyd works for First Orion
What is Michael Lloyd's role at the current company?
Michael Lloyd's current role is SVP Delivery and Operations.
What is Michael Lloyd's email address?
Michael Lloyd's email address is mi****@****iom.com
What is Michael Lloyd's direct phone number?
Michael Lloyd's direct phone number is +150124*****
What schools did Michael Lloyd attend?
Michael Lloyd attended University Of Central Arkansas.
What skills is Michael Lloyd known for?
Michael Lloyd has skills like Account Management, Business Development, Marketing, Budgets, Crm, Project Management, Sales, Program Management, Leadership, Management, Business Intelligence, Cross Functional Team Leadership.
Who are Michael Lloyd's colleagues?
Michael Lloyd's colleagues are Matt Alvis, Rachel Smith, John Gaber, Russell Miller, Josh Whitehurst, Garrett Wilkerson, Dalton Gillespie.
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Michael Lloyd
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Michael Lloyd
Greater Philadelphia5comcast.net, comcast.net, lfg.com, comcast.net, emdmillipore.com3 +161029XXXXX
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Michael Lloyd
Philadelphia, Pa5jd10.law.harvard.edu, gmail.com, chevron.com, uber.com, imcconstruction.com -
Michael Lloyd
Strategic Ai Product Manager And Offering Leader | Ai & Automation Innovator | Leading Global Teams To Drive $1B+ In Revenue Growth | Champion Of Operational Efficiency & Client SatisfactionMount Pleasant, Sc3gmail.com, gmail.com, ibm.com
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