Michael Lloyd Email & Phone Number

Little Rock, AR, US

Little Rock, Arkansas

Conway, Arkansas

Little Rock, Arkansas Area

• Provided overall leadership for the Marketing Services Division sales, account management, and sales development function.
• Directed $550+ million revenue organization providing omnichannel integration services (identity resolution, database, analytics, strategy, data enrichment, and data onboarding) to Acxiom’s top 100 clients.
• Exceeded FY16 target by attaining 134% of revenue plan.
• Special note: Also served as interim President of the Marketing Services Division from Aug 2015 – Jan 2016 during executive search process.

Little Rock, Arkansas Area

• Directed $140 million operating budget supplying client services delivery, data products delivery, and premium digital services for clients globally.
• Managed workforce of 1,200 associates, with distinct operational plans in the United States, Europe, Australia, and China.
• Led transformation effort and creation of standard database framework for the mid-tier market.
• Established the Next Generation delivery model for database services including the transformation of dedicated client teams to a service line based delivery model yielding a 25% cost savings.
• Led Client Satisfaction and Retention Program resulting in 20% improvement in the first year.

• Provided overall sales, account management, and delivery management for Acxiom’s Top Tier outsourcing clients.
• Directed $110 million revenue group providing IT related services, data center management, data management services, and large IT project management.
• Led joint Acxiom and Client commercial agreements including large data reseller and product reseller relationship agreements.

• Directed $120 million operating budget supplying product development, client delivery, and project management for the global leader in interactive marketing services.
• Led workforce of 1,300 associates, with 8 distinct operational areas. Manage efforts of seven vice presidents, each with their own operating plan.
• Migrated the business from custom to standard solution platforms including ISO 9001 certification for a standard marketing database platform.
• Championed the creation of the first enterprise-wide Project Management Office.
• Implemented matrix organizational model providing substantial cost efficiency through increased associate utilization and productivity yielding a cost savings of 15% annually.

• Directed $100 million revenue group providing marketing solutions to the top financial services companies in the United States.
• Provided leadership for 150 associates, with 6 distinct P&L areas.
• Grew revenue 49% in first fiscal year to exceed $80 million in sales.
• Integrated business units through two merger and acquisitions.
• Improved associate satisfaction for group by 10% surpassing the corporate index

Provided leadership for 20-70 associates supporting top tier financial services customers including P&L management, account planning, customer relationship management, associate development, contract negotiations, project management, and business development.Grew revenue 30%-100% in each year.Responsible for negotiating and closing the first AbiliTec.

Provided leadership for multiple financial services customers including P&L management, associate satisfaction, customer satisfaction, project management, production management, customer relationship management, technical sales support, solution design and implementation, and client consulting.Successfully implemented 7 new top tier financial services.

Led overall account management responsibilities for Chase Manhattan Bank including P&L management, associate satisfaction, customer satisfaction, project management, production management, customer relationship management, technical sales support, solution design and implementation.Grew customer relationship to $6 million in annual revenue with a team of 5.

Responsibilities included data processing, production management, customer relationship management, project management, and quality assurance.Promoted to Account Manager within 3 months of employment