Responsible for talent management at all stages of an associate’s journey including but not limited to recruiting, onboarding and development.• Constructed a new training curriculum to improve the development of people in Tracoin. Focussing on the onboarding and development experiences for junior and senior level staff.• Responsible for creating new training content for classroom-based learning, on the job training and online platforms to support associates onboarding and development.• Collaboratively worked alongside the wider team business heads of departments to assess relevant training needs and support development.• Responsible for new sales/negotiation training initiatives across the business to upskill team, increase revenue and improve company KPIs and yearly targets.• Developed company induction program• Coached and developed individuals on a daily basis to improve performance; regularly checking in and taking a hands-on approach with new hires and people that have recently undergone workshops to help retention of learning aims.• Carried out CV/telephone screenings and face to face interviews with candidates ensuring suitability for available positions.• Obtained correct and up to date documentation from candidates in line with legal requirements.

• Launching UK Apprentice program from all UK venues and Head office • Developing and launching UK E-Learning program and platform for Topgolf associates – constructing online courses inclusive but limited to Allergen signs offs, weights & measures, data protection, business risk and core contents classes for service roles.• Constructing entire UK training and learning skills classes for all venue roles – creation of learning facilitation guides and visual learning platforms. • Deliver large scale UK training courses to Senior Leadership across all UK teams; taking on lead trainer roles as well as facilitating the organisation of the core classes. • Collaboratively worked alongside the wider team business heads of departments to assess relevant training needs and support development across the UK.• Associate and salaried curriculum builds for all UK roles• Develop structured training and curriculum calendar for the business year • Track on going progression with training on venue with scheduled monthly training reviews with UK venue GMs.• Internally progressing the General Manager Designate program• Created and maintained all job training materials including role specific requirements.• Develop and create business personal development plans for all associate roles.• Constructed and innovated UK induction process of associate and salaried roles.

• Developed venue induction program for all hourly associates• Created all training and development sign off documentation• Lead all venue recruitment from telephone screening, 1on1 interviews and X-Factor audition panels• Facilitated venue recruitment evenings for hourly staff – 30+ attendees• Guided and constructed all Shadow shift and training for new employees joining the business, recording all training documentation• Supported the construction of a new ACE (Associate Certified in Excellence) program across venues, where top performing associates would apply for a position to upskill their training and mentoring abilities through 4 different course levels. • Asses all staffing levels and communicate with Department Heads about recruitment needs• Organised all venue external training; perfect pint, first aid, health and safety

• Acting Senior DM on shift; responsible for over 600 guests and up to 60 associates on the floor.• Coaching and developing all associates on the floor to improve their performance.• Expediting in the kitchen while maintaining a high standard of Food for over 1000 food covers a day • Completing the Early Banking to ensure the business's accounts are in order, placing change orders, counting the safe and investigating daily cash variances. • Completing the Late Banking to ensure the evening cash is counted, and correctly processed through the business sheet.• Opening and Closing the venue to all correct Health and Safety standards. • Ensuring policy is overseen throughout the venue; including fire procedure and first aid

During this time I had direct management and communication with the Assistant & General Manager of the business.My Key Responsibilities included:- Team Supervision and Development of over 40 staff- Weekly Rota scheduling, forecasting and organisation- Acting as Brand Ambassador for Topgolf on the front line of service - Training all new F&B starters in my sub department

My Key Responsibilities included: - Opening and closing the F&B set up for daily shifts - Meeting all required customer needs - Serving all F&B products on the front line of service