Working in a NOC environment. I'm responsible for monitoring and trouble shooting multiple networks, Nortel DMS-100 switch and it's components, voicemail platforms, LTE equipment, fiber customer equipment, dispatching techs to cell sites when there is an issue and assisting them with trouble shooting.

Firefighter #604. MOD 1 certified, CPR certified, Hazmat Awareness, NIMS IS100, and NIMS IS700.

Working in UNIX / LINUX based environments my responsibilities have included assisting in training new employees. Providing level 3 support to clients both internal and external. Creating, trouble shooting, and maintaining switch managers for new and existing clients. Testing, trouble shooting, and implementing feature translations for Glenayre, Centigram, Trilogue, and Octel voicemail systems. Verifying network connectivity, QA of new code, testing, trouble shooting, and implementing feature translations for Ericsson, Lucent, Motorola, Nortel TDMA / CDMA switches, Nokia GSM, Ericsson GSM and Nortel GSM switches, HP HLR and Lucent SHLR translations. Project management for new and existing clients as well as provide onsite support for new conversions

Responsibilities have included installing, trouble shooting, and maintaining 13 Motorola HDII Base Stations, 4 Motorola 4812T BTS units, channel banks of various manufacture, power supplies of various manufacture, T-1 and DS3 circuits, 2GHz. and 6GHz. microwave radios of various manufacture, and various types of tower lighting systems in Augusta RSA 8. Responsible for the training of 2 new network technicians. Previous positions held; Service Technician, Lead Customer Service Representative, and Lead Sales Representative.

Responsible for assisting customers in all aspects of domestic and international calling, selling calling plans, winning customers back to AT&T, and assisting in identifying network problems with local and long distance networks

Responsible for diagnosing and repairing Yale lift trucks and various industrial welding equipment and generators.