Switch Engineering Technical Support Specialist Iii
Working in UNIX / LINUX based environments my responsibilities have included assisting in training new employees. Providing level 3 support to clients both internal and external. Creating, trouble shooting, and maintaining switch managers for new and existing clients. Testing, trouble shooting, and implementing feature translations for Glenayre, Centigram, Trilogue, and Octel voicemail systems. Verifying network connectivity, QA of new code, testing, trouble shooting, and implementing feature translations for Ericsson, Lucent, Motorola, Nortel TDMA / CDMA switches, Nokia GSM, Ericsson GSM and Nortel GSM switches, HP HLR and Lucent SHLR translations. Project management for new and existing clients as well as provide onsite support for new conversions