Michael Louk Email & Phone Number

Littleton, Co, Us

Conifer, Colorado, United States

• Oversee logistics to ensure cost-effective, efficient processes including materials procurement, inspection, and transportation. • Managed the development of proposals, bids, and requests for proposals and pricing (RFP) from prospective customers. • Supervised the warehouse team and provided inventory management. • Led the expansion of innovative packing procedures and solutions to streamline warehouse operations. • Implemented a cutting-edge shipping platform to increase efficiency. • Developed onboarding and training materials for the logistics team. • Managed financial budget, successfully implementing cost efficiency and cost saving measures to enable growth. • Developed and executed sourcing strategies to support and satisfy operations and new product development needs. • Prepared weekly, monthly and quarterly reports for top executive procurement review. • Collaborated on cross-functional policies to improve kitting capabilities & chain efficiencies to meet targets and benchmarks. • Drove cost responsibility while meeting Department of Defense certifications and requirements.Key highlights:• Provided strategic leadership for 14 employees in 4 different warehouses to ensure proficient operations and on-time completion of all projects.• Developed and implemented new proposal procedures and supplier management programs, resulting in an improvement of on-time delivery by 43% and decreased defective products and kitting by 23%.• Attained the highest return on investment for the procurement of building material acquisitions.• Successfully negotiated contracts with key suppliers to save 12% - an equivalent of $125K each year while reducing shipping consumables costs prices by 5%.• Managed warehouse inventory across 2 sites overseeing $3M in building materials.

Bailey, Colorado

• Managed business operations and developed business development initiatives to drive growth. • Built and nurtured partnerships to generate leads. • Developed preventive maintenance schedules and performed diagnostic and repairs for in-home appliances. • Achieved consistent high levels of customer satisfaction. • Performed preventative and reparative maintenance on small and large appliances, troubleshooting and diagnosing error codes through disassembly, repairing, and reassembly. • Read and interpreted wiring manuals. • Ordered parts and maintained adequate inventory to sustain business while meeting budgeting requirements.

Greater Denver Area

• Oversaw retail operations across multiple sites including the flagship store. • Hired, trained, coached, and led teams to meet all sales and customer service KPIs. • Held accountability for budget management and profit and loss (P&L). • Managed scheduling and inventory control for efficient operations. • Focused on relationship building with key accounts to improve customer satisfaction and customer retention. • Oversaw hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.Key highlights:• Increased top-line revenue by 3-5% every year while improving customer service by 22%.• Decreased inventory losses by 12% by developing and implementing improved inventory controls.

Dallas/Fort Worth Area

• Strategized and led the execution of program initiatives to achieve organizational objectives. • Oversaw program scope and coordinated projects, including developing and implementing new products and services while improving operational efficiency. • Provided reports and communications for executives and field management regarding project status, opportunities, and risk management. • Coordinated across multiple departments and partners including labor, technology, network operations marketing, and assets management to ensure process efficiency. • Developed and nurtured relationships with vendors and key stakeholders. • Analyzed customer and financial data to develop new retail solutions to increase sales and improve the customer experience.Key highlights:• Successfully communicated project requirements, training and development for 15K team members across 2.3K US-based locations.• Created and launched a new shipping program resulting in a 15% package volume increase and 21% revenue increase.• Launched in-store and e-commerce promotions nationwide in collaboration with cross-functional teams producing 17.3% revenue growth.