- Lead a team to ensure the health, reliability and availability through metrics gathering, early alerting and automation.- Design and update alerting and troubleshooting processes for multiple application deployments including containers, Windows and Linux systems in both on-prem and cloud environments. - Created the file transfer process to allow teams to keep their files during the TCF to Huntington systems merger.- Configured VMs, VIPs, Firewall Rules, Certificates and Service Accounts to migrate the Business Online Web application to new data centers.- Mentor and train participants in Genesys Works and Elevate intern programs.- Lead daily incident, problem and change tasks completion for Commercial Digital applications.

- Migrating API Gateway platforms from DataPower appliances and VM deployments to containerized environment.- Automating install and deployment procedures using Bash scripting.- Coordinating with the OpenShift team to deploy Custom Resource Definitions, Operators and Operands for the API Gateway.- Finding creative solutions to Site Reliability metrics for DataPower appliance technology using Prometheus, Grafana and Python.- Configure Sysdig Dashboards for containerized environments.- Create services to fill gaps in metrics and alerting chat flows using Python.- POC the automation to create API Provider Organizations in API Connect using Python.- Run POC for OIDC authentication in API Connect with Azure AD.

- Assist product teams in developing Jenkins pipelines using Spring Boot and Gradle to Azure’s AKS and OpenShift.- Administrate and troubleshoot cluster problems with Kuberenetes Kublet, Pods, Persitant Volumes, Services and Ingresses.- Support and resolve any ServiceNow tickets from WebSphere applications running on VMware virtual machines using vSphere- Monitor applications with Datadog, SolarWinds, Prometheus and Alert Manager.- Create Datadog dashboards and alerts for Slack notifications.- Scripting in Bash and Python

- Set up and maintain Linux file server, Cisco Wi-Fi AP's and LAN Controller and VPN for 30 users across the US- Set up and maintain Windows servers and clients for registration installs- Create and update Windows System Images- Set up and maintain Polycom phones for VOIP- Train employees on new proprietary hardware and software for Lumi's US region- Manage support for local and remote technicians

- Create Advanced Excel tools utilizing formulas plus VBA- Create custom reports from Access databases- Work with high level clients to deliver meetings with audience interaction

- Shoot, Edit and Composite video for DVD and web- Work with clients to deliver their content in meetings- Manage Microsoft Exchange and FTP servers- Coordinate shipping logistics for equipment