Michael Luong Email & Phone Number

Redmond, Washington, United States

• Guide customers through standardized data migration projects to ensure timely completion and effective data preparation.• Identify and resolve data corruption issues, mapping customer data for uploads, and providing support during customer meetings.• Ensure customer needs are met and build a partner mentality to meet their expectations, meanwhile contributing to achieving Customer Success through ongoing training and collaboration.

• Utilized Google Ads keyword planner to extract search volume and forecasts for the website• Incorporated Google Ads-recommended keywords to the database to maximize website traffic and evaluate relevance by assessing the highest monthly searches per keyword • Categorized and allocated vendors with a dataset of 400k into distinct categories and sub-categories

Seattle, Washington, United States

• Provided customer support, audited inventory system through stock counts of flagged products• Support technology by processing deliveries with TC70 device and logging product quality, blind cycle count, and expiration date into store inventory system

Seattle, Washington, United States

• Collaborated with heads of Development, Engineering, & Innovation to develop new SmartScore measurement tool for W1000 development project. Analyzed data and recorded findings to determine current building technology capabilities. Collaborated with internal teams & W1000 project architects to design future needs & goals for W1000 smart technology• Worked with property teams on reviewing 2022 budgets, year to date expenses and variances, and estimated expenses for fiscal year 2023• Partnered with Sustainability Manager & Property Management team to roll-out new Zero Waste initiative by researching and identifying ways of reducing office garbage and recycling, and how to streamline full building Zero Waste policies

Seattle, Washington, United States

Bachelor'S Degree, Data Management & Analysis | Data Analytics

Cum Laude

Education record

Education record