Michael Lutz Email & Phone Number

Denver, Colorado, United States

Englewood, Colorado, United States

Colorado, United States

Greater Denver Area

Chicago,Il.

8/12 - United Center Ticketing Event Management7/10 - 8/12 Broadway In Chicago Theater Group 10/00 –5/06 Assistant Treasurer• Create settlement statements and reconcile sales activities after each event and report such to production companies and the theatre.• Assist with daily, weekly and annual balancing and reporting of sales for three of Chicago’s largest theatres: The Cadillac Palace, The Ford Oriental and The Shubert Theatre.• Interact with production companies, ensuring their ticketing needs are met for each show.• Handle subscribers’ purchases, exchanges and refunds, ensuring that they receive superlative customer service thus enhancing their experience with the Company.• Explain pricing and seating options to customers, and ensure that their needs are met when purchasing tickets.• Heavy daily use of Ticketmaster ticketing system.• Entrusted with receiving tens of thousands of dollars in cash and credit card charges each shift, and successfully balance cash drawer at the end of every shift.

Ticketmaster Chicago, IL Client Service Representative• Supported sales initiatives for new products such as AccessManager, Archtics and TicketMaster PCI, by introducing these systems to General Managers and venue owners. This included presenting detailed product information in formal meetings, focusing on how business would benefit.• Trained all levels of clients’ employees on the TicketMaster system. Training method was in-person or via live web portal, depending on the needs of each client.• Extensive communication and follow-up with customers’ General Managers, TM programmers and promoters to ensure timely and accurate event set-up prior to on-sale.• Provided overall event maintenance including season ticket invoicing, renewals and the generation of season files for ticket printing.• Extensive follow-up and trouble-shooting of system issues or customer changes to events.• Programmed necessary event changes, such as dates, times, prices, seating, and coordinated communication of changes with all parties.• Provided reports as requested by TM and customers. Worked closely with the Box Office staff to ensure all ticket sales and reports were properly pulled for closing. Trained Box Office staff and Managers on running reports.2/00 – 10/00 Chicago White Sox Chicago, IL& 2/99 –10/99 Ticket Sales Representative• Responsible for season ticket sales invoice process, including running program to create invoices, printing and mailing invoices to season ticket holders.• Sold and balanced daily sales through mail orders and in person.• Daily responsibility for processing Ticketmaster phone orders, including pulling orders via computer program, printing tickets and mailing orders to customers. Verified accuracy of orders and addresses prior to mailing.