Michael Lydon Email & Phone Number

With over 13 years of experience in customer success, I am passionate about helping customers achieve their goals and grow their businesses using data and technology. I currently work as a Mid-Market Customer Success Manager at G2, the world's leading software market place, where I manage a a range of accounts across EMEA, ensuring high retention, satisfaction, and advocacy. I have earned three certifications in customer success management, account-based marketing, and Salesforce essential training, demonstrating my commitment to continuous learning and professional development. I also have strong skills in customer service, Microsoft Excel, and Microsoft Word, which I use to deliver effective communication, reporting, and analysis. Previously, I worked as a Customer Success Manager at Sugati Travel, a cloud-based CRM solution for travel agencies, where I onboarded, trained, and supported over 50 clients, increasing their adoption, revenue, and loyalty. I enjoy working with diverse and collaborative teams, and I strive to create positive and lasting relationships with my customers, colleagues, and partners. I am excited to join a dynamic and innovative organization that values customer success, data-driven decision making, and social impact.

Listed skills include Customer Service, Zoom, Communication, Microsoft Excel, and 9 others.

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  Carshalton College