Michael Lyles Email & Phone Number

Michael Lyles is a Operations Manager at Duke Energy Corporation at Duke Energy Corporation.

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  Operations Manager

  Duke Energy Corporation

  Apr 2008 - Present - Charlotte, North Carolina Area

  Primary responsibilities include developing and maintaining operational systems and procedures for Duke Energy Business Services DEBS. Lead contributor of the development, implementation, and execution of the Enterprise Resource Planning ERP systems, eMax MAXIMO, Salesforce, and MyTime applications in SaaS, Cloud Computing and box applications. Afterwards was responsible for training of the DEBS employees. Coordinate, prepare, and track annual budget using control mechanisms such as Earned Value Management Systems EVMS for Retail Customer Products and Services RCPS ensuring SOX and FERC compliance. Prepare and manage cost-plus, fixed-price and time-and-material contracts for all marketing efforts. In addition, coordinate fulfillment of regulatory rate change and cost recovery hearing material for Duke Energy Customers--residential, small, and large business. Key Achievements: Lead the efforts of a successful 2009 advertising cost recovery audit conducted by the Public Staff on Duke EnergySuccessful design, implementation, monitor, and control of the departments work management application (Workamajig formerly Creative Manager Pro)Initiated and launched a Process Improvement Programme (PIP), based on The Business Excellence model resulting in a 45% improvement in productivity and record output levelsIntroduced key performance indicators to all employees resulting in greater focus on business results and 100% involvementDeveloped user interface and training material for Enterprise Resource Planning (ERP) system below planned budgetSuccessful renegotiation of cost-plus and time-and-material contract for new customer packets and bill insert reproduction, saving the organization 12% on fulfillment costArchitect of SharePoint reorganization for DEBS - RCPS Marketing CommunicationSixty percent increase in operating profit by applying modern operations techniques, challenging traditional thinking, and identifying opportunities for efficiency improvement

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  Florida Institute Of Technology

  Business