Michael Lyon Email & Phone Number

United States

Irvine, Ca

 Work with all disciplines of the product development teams, from Product Line Managers and Engineers to Tech writers, to ensure that the product will have the features and functionality that will make the customer experience with the product as easy as possible Continue to perform tasks related to prior title

Irvine, Ca

 Product support and pre-sales advice to both inside and outside customers Work on product development teams for the development of new products and the enhancement of existing products Pre-release firmware and hardware testing for new and existing products Escalation Manager for IT Management products (IP KVM, Power Management, Secure Console), external WiFi and Cellular device servers, and cloud based IT Management software Train inside and outside customers on product use and features Perform competitive analysis on numerous products in our competitive space Administer department's IT infrastructure on inside and outside servers, demo devices, and managed and unmanaged network devices, including DNS, DHCP, Network Policy, and User Account Management  Manage multiple virtual machines running VMWare ESXi, HyperV, and Virtualbox. Manage multiple server OSs, including Windows Server (3.1 through 2012), Linux (multiple server anddesktop distributions), Solaris (7 through 11), AIX, HPUX, SCO, and others, as necessary. Manage multiple infrastructure devices, including Cisco (Catalyst, ASA, Nexus, PIX, Aironet), HP Procurve, 3Com, Netgear, and many more Administrator for Oracle Service Cloud Update online firmware files and FAQs Take and edit product photos for marketing, training, and documentation purposes Film, edit, voice-over for product videos, as well as create 3D models and animations Maintain and respond to inquiries related to NERC CIP Troubleshoot industrial automation communications, including Modbus and Allen Bradley DF1 Maintain Letters of Volatility for full product line

Greater Los Angeles Area

Network and computer consulting for customers ranging from doctor’s offices to largefinancial institutionsInstalled network infrastructure, server equipment, storage/backup, routers, CSU/DSUs,crypto boxes, and workstationsInstalled and configured a proprietary medical image storage system

Perris, Ca

● Computer Science Teacher● Team Teacher - English● Career Foundations Teacher● Technology consultant for campus and district IT

Perris, Ca

● Created city municipal cable television station● Broadcast City Council, Planning Commission, and Building Department meetings● Filmed, edited, and broadcast special events● Negotiated City’s cable television franchise agreement● Coordinated exhibit, marketing materials, and lodging for ICSC trade show● Worked in the City Clerk’s office creating council member binders and processing businesslicenses