Michael M. Email & Phone Number

• Lead the Business Operations Forecasting and Workforce Management team, driving end-to-end planning processes to optimize workforce capacity and operational efficiency.• Design and implement scalable business models by integrating automation solutions that adapt to dynamic market conditions, improving operational agility and reducing manual overhead.• Manage and mentor a team of Senior Business Analysts, fostering professional growth while ensuring high performance and the successful delivery of key initiatives.• Establish and track KPIs and performance metrics, enabling data-driven decision-making to measure project outcomes and operational readiness, and driving continuous improvements.• Collaborate with AI and client service delivery teams to align strategic objectives and enhance project execution, consistently exceeding client expectations and achieving operational excellence.• Identify opportunities for quality improvement, cost optimization, and operational efficiencies, leading initiatives that reduce disparities and enhance overall service delivery.• Partner with leadership to implement targeted improvement solutions, conducting real-time monitoring and post-implementation evaluations to ensure the effectiveness and sustainability of changes.

• Execute the operations business analysis process to identify key business issues, gaps and needs• Evaluate and validate qualitative and quantitative information and develop recommendations• Analyze data for completeness to meet business needs, and propose documented solution recommendations• Engage stakeholders by building and maintaining great relationships

Greater Nashville Area, Tn (Remote Since 2020)

Raleigh-Durham, North Carolina Area

• Prepared monthly, quarterly and annual tax return filings for sales and use tax.• Provided analytical support to senior tax analysts and customers.• Resolved tax notifications issues to comply with state and local jurisdiction regulations.• Managed administrative and data-related functions to meet tax notice requirements.• Communicated regularly with customers and government departments.• Received, reviewed, processed and maintained customer records.• Developed and implemented process improvements.

Chapel Hill, Nc & Nashville, Tn

• Performed audio engineering, audio editing, production, songwriting and bass guitar.• Developed and executed marketing campaigns for product releases.• Managed the budget and pricing model for the band.• Coordinated physical and digital distribution (iTunes, Spotify, Amazon, Pandora).• Designed graphic artwork and video for online and social media platforms.• Performed music at variety of private events.

Raleigh-Durham, North Carolina Area

• Prepared monthly financial statements and analyzed variances to budget and forecast.• Led financial presentations to executive, regional, and area directors.• Forecasted costs and earnings based on historical data and management assumptions to ensure the company was prepared for the future.• Evaluated key indicators (headcounts, clients, services, rates) and analyzed the financial impact of changes within these entities.• Performed a number of routine monthly closing items and adjustments.

Raleigh-Durham, North Carolina Area

• Executed monthly reconciliations, revenue, general ledger and accounts receivable entries.• Reviewed financial results and provided written analysis and commentaries to management and project teams.• Ensured management understood monthly charges and their impact on financial projections.• Assisted the accounting group with month end close.• Prepared, submitted and tracked invoices to clients.• Managed databases and company system software.

Haw River, Nc

• Daily interactions with retailers, music labels and customers (Amazon, Best Buy, Target, Borders)• Prepared and distributed a daily sales report to sales team and management.• Maintained, balanced, cleaned and reconciled customer accounts. • Reconciled banking transactions before the month end to ensure all transactions were posted.• Performed monthly closings for Accounts Receivable. • Prepared and mailed bills, invoices and statements.