Work with engineering teams (e.g. DBA, Networking, Security, etc.) to ensure the optimal performance and maintenance of assigned IT products.Define clear objectives for all aspects of a project and outline actionable steps for their timely completion.Develop comprehensive specifications for proposed IT product solutions, including resource allocation for materials, personnel, and time.Anticipate challenges or constraints within a project and adapt strategies to achieve… Show more Work with engineering teams (e.g. DBA, Networking, Security, etc.) to ensure the optimal performance and maintenance of assigned IT products.Define clear objectives for all aspects of a project and outline actionable steps for their timely completion.Develop comprehensive specifications for proposed IT product solutions, including resource allocation for materials, personnel, and time.Anticipate challenges or constraints within a project and adapt strategies to achieve project deliverables.Diagnose and resolve system errors and failures by monitoring alerts, analyzing logs, executing database queries and replicating issues in a lab environment.Initiate communication with vendors to identify and implement system solutions, enhancing the overall efficiency, reliability, and availability of applications and services. Show less

Provided technical support to over three hundred First Aviation employees, consisting of five subsidiary companies and six different property locations across the U.S. (Oracle ERP system)Spearheaded IT initiatives at AAMSI, resolving all on-site tickets or projects while managing remote support to the four sister companies via TeamViewer.Administration of Azure Active Directory, Group Policy, Office 365 portal, authentication assignments, and system endpoint security… Show more Provided technical support to over three hundred First Aviation employees, consisting of five subsidiary companies and six different property locations across the U.S. (Oracle ERP system)Spearheaded IT initiatives at AAMSI, resolving all on-site tickets or projects while managing remote support to the four sister companies via TeamViewer.Administration of Azure Active Directory, Group Policy, Office 365 portal, authentication assignments, and system endpoint security software.Assisted with AAMSI migration to the new parent domain.Upgraded wireless network segment at ABS, replacing existing WAP hardware with improved WAPs to enhance wireless performance and security protocols.Implemented multi-factor authentication and other security tools and services at AAMSI. (Tokens, NAC, EDR, Antivirus)Oversaw hardware inventory by leveraging IT asset manager software to manage and document computers and printers for six properties. Show less

Managed World Poker Tour computer hardware processes by imaging, installing, and maintaining systems which ensured efficiency of tournament operations. (SECM, Bravo)Assisted over three-hundred end users during the property-wide migration from Office 2019 to Office 365, guaranteeing top executives, supervisors, and other team members can authenticate to the domain and utilize Office 365 suite applications, including email. (Intune, Outlook, Okta Verify)Carried out over… Show more Managed World Poker Tour computer hardware processes by imaging, installing, and maintaining systems which ensured efficiency of tournament operations. (SECM, Bravo)Assisted over three-hundred end users during the property-wide migration from Office 2019 to Office 365, guaranteeing top executives, supervisors, and other team members can authenticate to the domain and utilize Office 365 suite applications, including email. (Intune, Outlook, Okta Verify)Carried out over three-hundred hardware deployments, configuring network switches and WAPs, setting up workstations for team members requiring productivity resources to complete calendar events, and mobile POS setups for event food and beverage concessions. Upgraded twenty-five Agilysis POS systems located at retail stores, bars, nightclubs, restaurants, and Hard Rock Live event center.Resolved over a thousand POS issues with peripheral liquor guns, EMVs, and card swipe readers not responding, effectively sustaining bar performance and operations.Operated VMware vSphere virtualization platform to utilize servers and services, such as the Bally print server, to reprint over three hundred player chip markers ranging up to $50,000, resolving failed print jobs to entice high rollers to continue playing. Show less

Ran copper and fiber optic cables, terminating cable ends, patching cable connections to MDF/IDF, and labeling patch panel ports, switch ports and wall plates accordingly. (Cat5, CAT6, SE, low voltage cables, fiber)Conducted over 20 site surveys following deployment of Aruba WAPs, ensuring optimal placement and coverage.Set up support structures and closet hardware, including racks, ladders, j-hooks, switches, connecting blocks, fiber enclosures, and patch… Show more Ran copper and fiber optic cables, terminating cable ends, patching cable connections to MDF/IDF, and labeling patch panel ports, switch ports and wall plates accordingly. (Cat5, CAT6, SE, low voltage cables, fiber)Conducted over 20 site surveys following deployment of Aruba WAPs, ensuring optimal placement and coverage.Set up support structures and closet hardware, including racks, ladders, j-hooks, switches, connecting blocks, fiber enclosures, and patch panels.Installed, programmed, troubleshooted and repaired over 75 Kings III VoIP systems through use of a butt set and other tools. Show less

Boosted performance of young individual athletes by devising strategic personal training programs best suited to their development and conditioning needs.Provided instructional lessons for batting, pitching, fielding, throwing, and baserunning.Created Powerpoint presentations and compiled videos of individual players to analyze performance, emphasize proper fundamental corrections, and depict overall progression over an extended period.Volunteered as an assistant coach… Show more Boosted performance of young individual athletes by devising strategic personal training programs best suited to their development and conditioning needs.Provided instructional lessons for batting, pitching, fielding, throwing, and baserunning.Created Powerpoint presentations and compiled videos of individual players to analyze performance, emphasize proper fundamental corrections, and depict overall progression over an extended period.Volunteered as an assistant coach at Charles W. Flanagan High School three times a week. Show less

Completed the season top five in all major statistical categories for a starting pitcher.Led community events and cleaned the facilities.

Provided Active Directory support to over one-hundred users.Deployed desktop and laptop workstations for more than forty team members. (PCs, Macs, tablets, laptop docking stations, monitors, and other peripherals)Assisted DevOps team with management processes for testing and staging environments. (Ubuntu, Red Hat)Configured virtual routers when needed, creating internal networks to route data packets, while meeting greater compliance standards. (iptables, SFTP)