As a Director of Analytics and Operations at UnitedHealth Group, I support data product and strategy for one of the largest healthcare companies in the world. With over 17 years of experience in data analysis and business analytics, I have a proven track record of delivering impactful insights and solutions that improve healthcare outcomes, quality, and affordability for millions of customers.I lead and manage a group of program analysts, business analysts, data scientist and project managers, who work with internal clients and external partners to provide analytics and operational support for healthcare claims and cost analysis, behavioral health care programs, and university collaborations. I also keep myself updated on the latest analytical tools and environments, such as Python, AI, and Azure, and ensure the database structure and capabilities meet the business needs and standards. I create and achieve a 90% success rate for all KPIs, demonstrating my commitment to excellence and innovation.