Michael M.

Michael M. Email and Phone Number

Loyalty and Customer Care @ Marriott International
Omaha, NE, US
Michael M.'s Location
Omaha, Nebraska, United States, United States
About Michael M.

Concerning any relationship: Communication = where it starts. Compassion = how it grows. Commitment = how it flourishes.ME: I'm a greatly passionate and equally compassionate person. My greatest passion is being of service to those I meet, as well as a positive influence. Inspiring success along my path and in those I encounter are the most rewarding, and ultimately, the most important drive in my professional life. Therefore, I pursue employment opportunities that allow me to accomplish that end, most often, by providing products or services that will improve people's lives.My experience and expertise are mainly in the call center arena. I've succeeded in everything from sales to fundraising, market research to business development, and customer service to customer satisfaction. I love the fast-paced environment, the variety of people it leads me to encounter and connect with, plus the unique relationships it allows me to build.Having served various roles in the "People as a Service" industry has earned me a surprisingly broad skill-set. Everything from B2B through B2C, CRM's to Social Media, Microsoft Office to Google Suite, patience to persistence, Inside to Outside, and connecting to closing. I've found that the skills I've learned throughout my work experiences often prove valuable in other areas of my life. As such, I carry the tools necessary to adapt, innovate, and excel, so that I might impact, influence, and inspire all those I encounter.My active listening, confidence, assertiveness, and direct, yet soft-spoken communication style have proven a powerful combination in sales negotiations and persuasion of potential clients. Additionally, my intellect, critical thinking, problem-solving skills, and genuine desire to help others have granted me considerable success finding solutions and building worthy relationships, both personally and professionally. In every position I've held, I've not only excelled in but exceeded expectations. The tests and challenges I encounter are opportunities to broaden my mind and sharpen my abilities, and I do my best to seize upon every opportunity that presents itself. Competitive by nature, I'm forever striving to be better than I was yesterday, through the continuous building and honing of my abilities and forever seeking to learn but most importantly, to understand.

Michael M.'s Current Company Details
Marriott International

Marriott International

View
Loyalty and Customer Care
Omaha, NE, US
Website:
marriott.com
Employees:
206259
Michael M. Work Experience Details
  • Marriott International
    Loyalty And Customer Care
    Marriott International
    Omaha, Ne, Us
  • Marriott International
    Inbound Customer Service Representative
    Marriott International
    Omaha, Ne, Us
  • Emerald Roofing
    Project Manager
    Emerald Roofing Mar 2023 - Present
    Omaha, Nebraska, United States
  • Marriott Hotels®
    Customer Service Sales Representative
    Marriott Hotels® Feb 2023 - Present
    Omaha, Nebraska, United States
  • Quick Roofing Llc
    Roofing Consultant
    Quick Roofing Llc Jul 2022 - Sep 2022
    Omaha Metropolitan Area
    * Knock doors and offer free roofing inspections and estimates* Inspect roofs, take photos, and document damages* Meet with insurance adjusters and ensure the claim process proceeds smoothly* Utilize various applications such as Sales Rabbit, Microsoft Office, Google Docs, Sheets, and others* Network and look for opportunities through various channels. i.e. Real Estate Agents, Insurance Agents, and Property Managers, as well as participate in company-led events to generate sales* In a short time, I had helped more than 25 homeowners file a successful insurance claim, securing 3 sales and working to secure the rest until I was suddenly let go and not paid my commissions
  • Databaseusa Llc/Researchusa
    Account Executive/Data Miner
    Databaseusa Llc/Researchusa Nov 2021 - May 2022
    Omaha, Nebraska, United States
    * Call and email business owners and decision-makers to provide them with lists of potential leads* Use of a variety of applications, such as Salesforce, Office, Excel/Google Sheets, Word/Docs, Outlook, List Express, and various others* Keep track of all appointments, callbacks, and follow-ups, making sure always to maintain professionalism and persistence* Be a team player, participate in team meetings; continuously seek to improve productivity, workflow, and the sales process* I made some suggestions about acquiring new customers in a particular industry, and the ideas were successfully put into action /* Utilize business applications such as Slack, Microsoft Office (Excel, Outlook, etc.), and the company database* Quickly locate accurate, up-to-date information for businesses and enter it into the company database* Link related businesses into family groups as parents, subsidiaries, or branches* Effectively communicate with teammates remotely and face-to-face to troubleshoot any issues* I found some additional resources we could use to gather data, and they were approved
  • The Msr Group
    Telephone Interviewer
    The Msr Group Dec 2018 - Mar 2022
    Greater Omaha Area
    * Conduct customer satisfaction surveys for various banks, utility companies, and other select businesses in order to identify areas of improvement* Adhere to quality guidelines, which include, but are not limited to: proper pronunciation, tone, volume, speed, and professionalism* I was consistently one of the top producers while maintaining top-quality scores
  • Salesroads
    Sales Development Representative
    Salesroads Feb 2021 - Sep 2021
    Omaha Metropolitan Area
    * Make outbound calls to prospective customers* Identify sales opportunities and act on leads* Set up sales appointments with Managers, Directors, and Executives* Participate in brainstorming sessions, to provide insight into scripting, sales process strategies, and email templates, and give and receive feedback* Accurately and efficiently use CRM as well as a variety of business and office applications* I was always above quota for all campaigns/clients I called for
  • Flatwater Exchange
    Business Development Specialist
    Flatwater Exchange Nov 2019 - Feb 2021
    Millard, Ne
    * Utilize Phone Burner, Vonage, Salesforce, Outlook/Exchange, Gmail, Google Suite, Microsoft Office, Microsoft Dynamics, Chase Data, and other apps/software, to efficiently make calls, and effectively manage results* Improved my prospecting skills by learning to use various resources to create call lists targeting particular industries using specified demographics* After Flatwater closed its doors, one of the clients I had procured contacted me to work on a project for them independently. I ended up working the project to completion, which ended up being about 6 months
  • Fashion Cleaners
    Route Sales Representative
    Fashion Cleaners May 2019 - Nov 2019
    Omaha, Nebraska, United States
    * Maintained and grew my delivery route by Knocking in new neighborhoods along the route, building trust with current customers, and getting their referrals* Learned to use company CRM and various mobile apps to maintain regular contact with customers, address any complaints, manage any and all requests, keep track of their items and maximize efficiency* I offered suggestions to improve workflow and communication* I was always offering ideas in the weekly meetings to address challenges, troubleshoot problems, and develop strategies to continue growing routes
  • North American Research Group
    Telephone Interviewer
    North American Research Group Apr 2013 - Sep 2018
    Fargo, North Dakota, United States
    * Contact people to conduct political polls, product surveys, and opinion questionnaires on various topics. Also, put together focus groups.* I was consistently one of the top producers by keeping dials per hour and conversion rates high* I had some of the highest quality scores throughout my tenure* Provided assistance in recruiting and training new employees. Also coached and gave guidance to help ensure quality, efficient production, and a lower turnover ratio.
  • The Kirby Company
    Product Demonstrator
    The Kirby Company Sep 2012 - Apr 2013
    Greater Omaha Area
    Knockin' doors, and sweepin' floors. Demonstrate the superior quality of the Kirby Machine, negotiate the sale price with the customer.• Door to door Kirby Demonstrator. The position was commission only.• Learn how to operate, clean, and how to perform minor repairs on the Kirby.• Create a Demo, Do the Demo, Close the Sale.• Requires extensive product knowledge, friendly personality, negotiation skills, as well as active listening skills to be successful.• 6 days a week, sometimes 7 days a week on road tripsAs much as I enjoyed this position, I left to move back to Fargo, so that I could spend time with a dying friend.
  • Strategic Fundraising Solutions Inc
    Professional Fundraiser
    Strategic Fundraising Solutions Inc Jan 2007 - Jul 2011
    Fargo, North Dakota Area
    Raise money for the Republican party, specific political candidates, PACS, committees and other political organizations; as well as select non-profit groups. Also made calls to recruit and renew National Rifle Association members.• Outbound calls on an automated dialer, made for a fast-paced and competitive workplace.• Required skills of communication, persuasion, active listening, and problem solving, as well as a quick wit in order to overcome objections• Must have thick skin; and an unyielding, uncompromising persistence to succeed (required to complete 3 asks with virtually everyone, regardless of their objection)• I received a Certificate of Achievement for raising over $1,000,000 in political contributions. In addition, I raised over $200,000 for non-profit groups, and either recruited or renewed over 7,000 NRA members during my tenure.Sadly, the company went out of business because of upper management embezzling from the clients.
  • North American Research Group
    Telephone Interviewer
    North American Research Group Oct 2000 - Oct 2004
    Fargo, North Dakota, United States

Michael M. Education Details

Frequently Asked Questions about Michael M.

What company does Michael M. work for?

Michael M. works for Marriott International

What is Michael M.'s role at the current company?

Michael M.'s current role is Loyalty and Customer Care.

What schools did Michael M. attend?

Michael M. attended Minnesota State University Moorhead.

Who are Michael M.'s colleagues?

Michael M.'s colleagues are Phong Nguyen, Jessy F, Ramona Florian, Dóra Varga, Manuela Montes, Seeni Mohamed, Denisse Parrales.

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