Michael M. Email & Phone Number

West Jordan, Utah

Network Optimization: Spearheaded the configuration and troubleshooting of network infrastructure across 70 locations, including routers, switches, and VOIP systems. Skilled in handling a variety of systems such as Cisco, Aruba, HPE, Linux, ShoreTel, and Solarwinds, leading to a significant enhancement in network reliability and performance.Performance Monitoring: Expertly managed network performance using Solarwinds software, achieving a marked reduction in downtime and issues. This proactive monitoring approach ensured high levels of operational efficiency and network availability.Automation Initiatives: Pioneered the development and implementation of automation scripts in Python, Bash, and Powershell, revolutionizing network task management.Inventory Management: Maintained an accurate and detailed inventory of network hardware and configurations, streamlining resource management and supporting effective strategic planning.

Utah

• Implement and configure enterprise software for multi-hospital facilities• Create, document, and maintain implementation process and procedures for new software applications including installation, configuration, and interfacing with third-party software.• Configure and troubleshoot HL7 feeds internally and with customers externally using Mirth and client applications.• Managed all current projects with Mavenlink and Salesforce to coordinate and communicate with Project Managers for client needs.• Tableau usage, including setup and configuration.• Communication with multiple internal and external teams to ensure successful project implementations. This includes corporate level clients, Engineering, development, end-users, and 3rd party IT vendors.• Assisting in scripting implementation processes with team to ensure consistency, and accuracy in processes.• Utilizing Windows server 2008/12/16 / Mirth / ColdFusion / SQL Developer / SQL Server Management (SSMS) / RDP / FTP / Virtual Machines / Call Recording software / VPN connection and configuration with clients / and various other software for specific client needs.

Greater Salt Lake City Area

* Demonstrate proficiency in troubleshooting wireless private networks, Cisco wireless routers, as well as Transmission Control Protocol/Internet Protocol (TCP/IP) configurations and virtual private network (VPN) connections.* Render effectual support to on-site data solutions engineers in gathering information for various support groups to identify necessary solutions for voice and data services for internal and external customers.* Guarantee full customer satisfaction on all available services and follow-up internally and externally.* Carry out methodical troubleshooting and maintenance for diverse customer cellular data and voice network issues in a telecommunications environment.* Capitalize on critical thinking aptitudes in resolving specific issues through identification and proper isolation. Utilizing many internal and external sources of information, and partnerships.* Demonstrate outstanding skills in troubleshooting multiple desktop and mobile operating systems, as well as different third-party specific system and cloud service interfaces.

Greater Salt Lake City Area

* Administered the installation and setup of all office computer hardware and software as well as the small office network* Spearheaded the maintenance and update of all computer applications, operating system, and network configurations.** Career Highlight:Played an integral role as purchasing consultant for all hardware and software, which decreased costs by approximately 50%, including maintenance reduction.

Cisco Networking / Linux / Microsoft, 4.0

Received Certification for Linux / Certification for Cisco Networking / Certification for Microsoft Desktop Support

Certified Computer Technician, Computer Hardware Engineering, 3.96

Computer Operations / Programming / Computer codes and files / Disc Operating System / Electron Theory and Ohms Law / Circuits, Symbols.

Python Developer, 4.0