Michael Macam Email & Phone Number

Makati & Cebu Cities

Ensures exceptional delivery of HR services to all employees through process and performance improvement initiatives.* Leads and manages HR projects with emphasis on process and performance improvement* Collaborates with other HR sections in delivering positive trainee/employee experience* Regularly performs work analysis that reviews workload and workflow processes * Establishes strategic goals using insights derived from own research and study

Makati City

Managed all HR concerns – from job offers to separation – relating to the provincial training sites. Worked with section heads to come up with processes for the provincial training sites. Ensured all training sites are calibrated on changes in company processes, policies and procedures. Acted as the interim head of an HR section whenever their own manager isn’t available or needs support. Worked closely with the compensation and benefits team. Worked with the training development and corporate communications departments to come up with materials specifically designed for provincial trainees.* Created HR processes for the provincial training sites* Lessened the cost of pre-employment medical exams in the provincial training sites* Created a trainer’s guide for each of the sites* Created a training orientation specifically designed for provincial trainees relocating to Manila or Cebu* Created a process in relocating trainees and employees from one site to another

Makati City

Conducted surveys and confers with management to check for training needs. Designed, developed and evaluated the training effectiveness of materials, manuals and spreadsheets related to HR training, as well as the development, information dissemination and implementation of all company policies. Coordinated with orientation scheduling POCs and facilitates orientation sessions for new trainees, new hires and new officers. Trained, evaluated and coached new and existing trainers. Created new processes, and studied and improved existing ones concerning training. * Assigned in-house company policies expert by the executive training consultant* Established a process on the proper scheduling of all HR training sessions* Designed an orientation series for new hires that is informative, inspirational and fun* Developed a more comprehensive management on-boarding training for all officers* Trained all officers on the Code of Conduct* Commended by the Executive Training Consultant as a fast paced and efficient worker

Makati City

Conducted Global Communications Training (GCT - formerly DIET). Updated training materials used. Listened to trainees’ recordings and identified their pronunciation challenges. Coached and gave feedback to all trainees twice a week. Identified who can proceed to Program Specific Training. Updated training class spreadsheet and provided information that may be useful for the trainees’ PST class. Made and updated modules and exercises. Helped evaluate performance of new trainers. Observed and coached new Level 2 trainers. Observed and coached old and new Level 1 trainers. Observed PST classes.* One of six trainers who developed the materials for a communication skills certification process* Certified in COACH and TIER coaching method* Lowest attrition rate among Communication Skills Trainers* One of the trainers who facilitated new hire final interviews* Received the X-Factor Award for exemplary performance

Makati City