The Operational Risk Capital and Scenario Analysis team is focused on developing strategies, processes and analysis to effectively manage operational risk capital needs and provide key analytical outputs to support effective risk management of Capital One’s material operational risks (e.g. Cybersecurity). The team partners closely with operational risk oversight program owners, enterprise risk management program owners, 1st line business accountable executives as well as other 1st and 2nd line risk experts across the company to achieve our risk measurement and risk management agenda.•Responsible for owning the end-to-end Scenario Analysis workshop estimation process. •My areas of accomplishment thus far as a Scenario Manger include Cybersecurity-Ransomware, Data Privacy and Data Sharing.•Partner with minimal oversight with a wide variety of 1st and 2nd line Director and VP+ stakeholders to develop and deliver scenario analysis storylines, frameworks, assumptions/limitations, workshop facilitation, benchmarking and Accountable Executive endorsement•Collaborated effectively across multiple organizations such as Operational Risk Management, Enterprise Risk Management, CCAR, Compliance, Tech Risk, Legal, Business Risk Offices, etc. to achieve objectives.•Effectively and proactively facilitated/led workplan planning process, trainings, metric review/submittals, Monthly Business Review from Manager to MVP executive levels.

•Short Term Planning, Analysis, and Staffing Optimization for the Branded Card Servicing and Partnership networks•Established & maintained relationships with multiple supplier partners to provide staffing analysis, data, and communications on a weekly cadence•Monitored staffing levels against forecast to monitor service levels•Identified staffing shortages related to increased call volumes related to site specific issues •Provided weekly planning performance projections including potential low, moderate, and high-risk dates for queues•Involved in multiple high-visibility initiatives to improve overall workforce management processes•Worked with operations on developing interval alignment and break/lunch optimizations to increase service level performance•Handled multiple partnership queues during peak holiday time with extended staffing and hours of operation

•Planned, organized and coordinated various projects and programs involved in administrative operations•Conducted cost benefit analyses and reviewed and prepared financial and statistical data reports •Supervised and mentored Senior Programmer Analyst responsible for data management and fiscal analysis•Worked with Director of Budget to develop overall budgetary strategies for budget development cycle•Assisted in managing departmental resources consistent with strategic plan •Incorporated data and technology enhancements for performance measurement and process improvement•Participated in the development of presentations on financial matters related to school finances and on key policy discussions•Provided assistance for revenue projections and monitoring grants, capital improvement projects and financial reports•Monitored general assembly actions related to revenue issues•Reviewed and developed budget submissions for the creation of annual budget•Provided staff support to various committees•Utilized data, interviews and other research methods to perform analytical studies on a variety of issues/topics

•Work with procurement, payables, risk, payroll, and accounting divisions of Finance to re-engineer business processes, configure and implement systems to meet requirements, and troubleshoot problems relating to functional business system processes•Manage the incorporation of internal controls within financial business processes •Conduct city financial risk assessments and compliance plans, and ensure integrity, transparency and compliance•Research and apply financial systems solutions to financial and business related processes. Conduct research, perform due diligence, and engage in intensive research that uncovers valuable information, industry trends, and opportunities•Prepare flowcharts, affinity diagrams, and other documentation •Develop detailed testing plans and conduct system functional testing •Lead cross-functional project teams in development of city-wide system solutions, policies, and procedures•Build and maintain positive end user, supplier and IT relations to assist with addressing complex functional issues and ensure positive workflow, resource management approval chains and efforts. •Serve as liaison between end users, process owners, and technical personnel

• Responsible for compiling and consolidating financial records for two internal service funds, multiple general budgets and multiple capital improvement projects totaling over $60 million • Served as financial expert for departmental division leaders and executive management regarding long and short-term financial strategies • Responsible for supervising six staff members responsible for all Information Technology purchases, payments and payroll for 175 members• Drafted presentations for management on financial issues including annual budget and Capital Improvement Program• Improved information accessibility and improved documented procedures for customer departments and staff members• Managed subscription agreements between Information Technology and customer departments with costs of $2 million annually • Served as subject matter expert for training and process documentation related to IT cost management and procurement for ServiceNow implementation• Identified and implemented process improvement specifically in departmental subscription agreements, wide-area network billing documentation and City-wide wireless services• Served as lead financial resource and team member on service management implementation group as well as telephony upgrades• Provided financial oversight of fiscal year closeout and obligations for multiple funds totaling over $40 million • Coordinated staff training and maintained on-going communication regarding performance standards• Facilitated resolution of complex budget issues and ensured funds were appropriately obligated and executed• Managed all aspects of budgeting and capital projects process for department in conjunction with City-wide process• Executed purchase orders and purchasing obligations on behalf of department in excess of $10 million annually• Participated on procurement committees to select vendors and evaluated Requests for Proposals

• Developed, researched and authored the City and School Annual Five Year Forecast financial analysis report that cumulatively forecasted $1.7 billion dollars in revenue and expenses over five year period• Developed and coordinated the Virginia Beach Citizen Satisfaction Survey with a 90% response rate • Routinely researched, drafted and prepared reports and correspondence for funding and implementation for City Council, City Manager and the Director of Management Services• Drafted numerous ordinances and agenda requests for City Council, City Manager and City Attorney• Performed grant management and analysis for local, State, and Federal grants totaling over $3 million annually• Developed spreadsheets to monitor personnel changes, inter-fund monetary transfers and revenue/expenditure projections• Prepared and assembled in-depth reports, charts, and graphs on statistical and fiscal data for use in budget justifications and presentations• Organized American Recovery and Reinvestment (ARRA) stimulus funding management• Coordinated work on annual Resource Management Plan Executive Summary• Provided analytical, technical and administrative oversight of budgets in excess of $120 million annually • Provided guidance and training as departmental mentor to new analyst and various city staff• Prepared budget instructional materials for departments and staff on budget process issues• Utilized budgeting software and finance applications (Oracle) to extract information and perform necessary data analysis • Prepared policy reports which presented alternative programmatic options utilizing key performance measures and benchmarks