Michael Mancia Email and Phone Number

- Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflows.- Worked with fellow management team to implement proper division of responsibilities.- Developed training, task, and process guidelines and communicated clear and concise directions to employees.- Evaluated employee performances and coached and trained to improve weak areas.- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.Achieved results by working with staff to meet established targets.Delegated tasks to team members according to individual strengths.

- Boosted performance of individual athletes by devising strategic personal training programs.- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.- Educated players on nutrition and positive life choices for better health and performance.- Promoted proper stretching, warmups, and conditioning exercises to prevent sports injuries.- Monitored academic eligibility of student athletes.- Evaluated athletes' skills and review performance records to determine fitness and potential in particular area of athletics.

- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.- Created and maintained optimal communication chain, reducing guest dissatisfaction.- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests- Greeted and accommodated guests, building positive experience from first interaction.- Presented menus to answer questions about items and make recommendations.- Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.

- Officiated at sporting events, games, and competitions, to maintain standards of play and to ensure that game rules were observed.- Maintained discipline, fair play, courtesy, self-control, and congenial relations with coaches, players, and spectators during sporting events.- Examined equipment for proper functionality and promoted safe playing conditions.