Michael Marchetti Email & Phone Number

Bigfork, Mt, Us

New Jersey, United States

Bigfork, Montana, United States

On the Board of Advisors for the University of North Dakota for guiding the Continuing Education program for Customer Experience (CX) Consulting for Guide Points and Stream in POS, Sales, and Secure Financial transactions.I am authoring two books: one on leadership and how the mind adapts to the demands of leadership and another on creating an excellent customer experience.

Bigfork, Montana, United States

Authoring a book on Leadership and how the individual mind creates new paths to innovation and creativity

United States

Managed customer Cloud Migration Projects for AWS.• Assisted major Space Launch companies in establishing their Cloud Presence with AWS by thinking critically and analytically to increase the availability of their assets by 28% while lowering costs by 19%• Championed the Implementation of CloudWatch, Infrastructure Cloud migration, and Data Migrations, saving customers up to 32% of annual costs.• Cultivated a Cloud architecture for a startup Space/Satellite company in Europe to identify system issues in near real-time and automate system recovery.

Remote Montana

Manager of the NCR Retail Onboarding Center of Excellence, (CoE) Manage Onboarding process improvement for Global Transition Management teams• Spearheaded the modernization and consolidation effort for the NCR customer onboarding business, leading the migration to Microsoft 365, Project, SharePoint, and Teams for managing all customer onboarding. Sources of information transferred included Google Docs, Salesforce, Google Calendar, and Smart Sheets.• Developed the 2020 IoT onboarding plan for Walmart USA and Canada (1 million+ IoT devices), set up Azure and dedicated VPN environments to pass IoT data to the Walmart Data Centers. Onboarded clients such as Bed Bath and Beyond, Dollar Tree, WinCo Foods, Albert Heijn, and Walmart. Reduced tech dispatch to sites by 30% - saving $200K per year in dispatch fees.• Architected new business Processes, enabling sales growth by 36% through Streamlining business processes and clarifying communications between our internal teams and the Customers.• Realized an overall 22% cost reduction through lean Six Sigma practices.

Remote, Atlanta

• Directed 100+ Program Managers, Account Managers, and Senior Technical staff worldwide. This team supported over $500 million of revenue, 500+ international clients with 250,000+ Points of Sales (POS), Self Service Check-Out (SSCO), and one million+ IoT endpoints.• Reduced system downtime by 42% in the first month of operations – Saving $100K. By using advanced automation scripts (Robotics) and end-use operational process improvements.

Remote

Managed 45 Global teams to Onboard Customers with new Retail Infrastructure. worked with Global Customers to identify their technology requirements and develop plans for onboarding and support of the new systems.• Aligned an 1800-member staff of I.T. and Service Operations personnel to work more efficiently when onboarding new customers, increased customer onboarding by 27% without increasing staff.• Increased sales growth by 12% by diversifying and redirecting focus to higher-margin businesses.• Established a new Managed Service Business Plan in "as a Service" offerings for global financial markets. Increase net new business growth by 23%.

Bigfork Mt

We have provided the following direction, our dynamic team.1. Strategic Leadership: - Develop and articulate the company's vision, mission, and strategic objectives in alignment with the overall business goals. - Lead the development and implementation of strategic plans to drive growth, profitability, and expansion. - Identify emerging market trends, opportunities, and threats to capitalize on market dynamics.2. Operational Excellence: - Oversaw all aspects of distillery operations, including production, quality control, supply chain management, and distribution. - Ensured compliance with regulatory requirements and industry standards in production and distribution. - Implemented processes to optimize productivity, reduce costs, and enhance efficiency.3. Financial Management: - Develop and manage the annual operating budget, financial forecasts, and cash flow projections to ensure fiscal responsibility and sustainability. - Monitor key financial metrics, analyze performance trends, and identify areas for improvement to drive growth and profitability.4. Brand Development and Marketing: - Drove brand development, marketing strategies, and promotional campaigns to enhance brand awareness, customer engagement, and market presence. - Collaborated with the marketing team to develop brand messaging, packaging designs, and advertising campaigns. - Established and nurtured strategic partnerships, distributor relationships, and customer networks to expand market reach and drive sales.5. Talent Management and Organizational Development: - Recruited and developed top talent, including management teams and functional staff, to build a high-performing organization. - Fostered innovation, collaboration, and continuous improvement that empowers employees to unleash their full potential and drive business success. - Provided mentorship and coaching to cultivate leadership capabilities and enhance employee engagement and satisfaction.

Kalispell Mt

Senior Program Manager leading the transformation of their Legacy Insurance application based on best-in-class technologies. Worked with the development teams to redesign the Websites, Data infrastructure, Technology Stack, and Software to bring the new systems online.• Derived the Plan and led the execution to adopt new technology, transforming Client-Server Technology to web-based infrastructure. Lowered annual maintenance by 52% by moving to MS SQL and Google Cloud.• Influenced the Operational Plan to move significant functionality to the Cloud to regionalize our Services and improve application response time.• Rehosted the Software from an AS400-based system to a fully distributed MS SQL enterprise system.• Reduced Code by 14% and increased query speed by over 75%.• Reduced maintenance costs by 72%.• Trained, coached, and mentored staff to ensure smooth adoption of Agile/SCRUM project management practices within I.T.

Sacramento, California, United States

Managed the $4.5M Reporting and Surveillance Systems for Childhood Lead Exposure II (RASSCLE II) project. Won the Best Development Program of the Year for California DHHS. Consulted with the Center for Disease Control (CDC) on National Health Tracking and Management Reporting Standards. Presented at the CDC International conference in Atlanta on integrating Health Level 7 (HL7) data standards into a National Database.

Master Of Science - Ms, Systems Management

Bachelor Of Engineering - Be, Electrical And Electronics Engineering

Associate Of Science - As, Applied Technology