Michael Marchilli Email & Phone Number

Westborough, Massachusetts

Hudson, Ma

Create team atmosphere. Cultivate sales culture through excellent customer service and awareness of goals and relative performance. Deliver on metrics through gap management with heavy focus on coaching and training 15-20 direct reports.* Responsible for teaching, coaching, and recognizing sales team members' behaviors appropriate to provide all customers with excellent experience and execute business group strategies and priorities, to drive exceptional business results.'* Coaches team members around individual and team performance through integrated frame approach, balancing the customer, employee, and shareholder.* Ensures expertise through product training and services knowledge by conducting regular trainings and one-on-one sitdowns.* Analyze team performance and coach through gap management with emphasis on growth and personal/professional development with completion of quarterly and annual performance reviews.* Fulfills responsibilities through floor-leadership that no customer is left un-served or under-served and validates execution of assigned tasks to ensure proper merchandising and display functionality.

Matched customers with appropriate product and services as a brand ambassador through demonstrations and in-depth knowledge. Responsible for look, feel, and functionality. Hosted Apple Seminars on regular schedule (classes of 10-30 people). Delivered on sales goals and served as liaison between parent company and vendor.* Engaged customers using selling skills to build complex, connected solutions while maintaining a balance of high velocity and high service. Showed and inspired customers what's possible with technology. Utilized all relevant sales tools to drive profitable growth and achieve individual and department goals.* Provided peer feedback and coaching to other sales consultants to improve business results and customer experience. As peer leader, modeled behaviors appropriate to be selected as a sales lead.

Variety of positions throughout sales force working part-time throughout college. Working almost entirely in high-end Magnolia business handling premium clientele with complex needs through proposal and system building. Strong product and brand knowledge with emphasis on relationship building and follow up.

Liaison between service technicians and repair agents to sales floor and customer. Directly responsible for being single point of contact for training and coordinating entire sales force on services offerings and benefits while managing complex needs of diverse employee base. Promoted Geek Squad brand and bred culture around differentiators and offerings to drive customer satisfaction, loyalty, and profitability simultaneously.

Communication And Media Studies

Initial concentration in journalism, transitioned to focus on public relations and marketing.

High School