Michael Marchilli Email & Phone Number

Westborough, Massachusetts

Hudson, MA

Create team atmosphere. Cultivate sales culture through excellent customer service and awareness of goals and relative performance. Deliver on metrics through gap management with heavy focus on coaching and training 15-20 direct reports.* Responsible for teaching, coaching, and recognizing sales team members' behaviors appropriate to provide all customers.

Matched customers with appropriate product and services as a brand ambassador through demonstrations and in-depth knowledge. Responsible for look, feel, and functionality. Hosted Apple Seminars on regular schedule (classes of 10-30 people). Delivered on sales goals and served as liaison between parent company and vendor.* Engaged customers using selling.

Variety of positions throughout sales force working part-time throughout college. Working almost entirely in high-end Magnolia business handling premium clientele with complex needs through proposal and system building. Strong product and brand knowledge with emphasis on relationship building and follow up.

Liaison between service technicians and repair agents to sales floor and customer. Directly responsible for being single point of contact for training and coordinating entire sales force on services offerings and benefits while managing complex needs of diverse employee base. Promoted Geek Squad brand and bred culture around differentiators and offerings.

Communication And Media Studies

Initial concentration in journalism, transitioned to focus on public relations and marketing.

High School