Michael Marcinelli Email & Phone Number

Lynnfield, Ma

-Project management, training and support for multiple software products serving the operations of fuel energy companies.PRODUCTS IMPLEMENTED: Ignite:• The flagship product that fuel energy companies in North America utilize to run their businesses. Successfully completed (16) implementations ranging from two to twenty weeks in duration since hire date February 2017.• Responsibilities include:o Data extraction from various current software databases and transfer to internal environment for mapping to fields within Ignite when the project ‘goes live’.o Business analysis and consultation with the client to customize data to their operation’s preference. o Travel for on-site training of client’s staff. Create and execute training plan to dispatch secondary trainers ensuring successful on-boarding process.o Direct support provided after ‘go-live’ and for all clients when needed.Ignite Mobile:• The mobile solution for Ignite that allows electronic dispatching to fuel drivers and service technicians in the field. Successfully completed (12) projects since joining the Ignite Mobile team May 2020. • Responsibilities include:o Coordination with client and IT contacts to ensure purchase and availability of necessary hardware (servers, meters for fuel delivery, tablets, printers etc.).o Technical setup of environment using SQL data replication to devices in the field. This can include Windows Server setups, IIS configuration and management, SSL certificate binding, Port Forwarding and knowledge of SQL queries. o Business analysis and consultation with the client to customize data to their operation’s preference. This is typically discussing what the driver/tech in the field will have access to and what the customer sees upon completion of the job.o Direct support provided after go-live and for all clients when needed.

Woburn, Massachusetts, United States

Promoted from Account Manager to role of Trainer for the Woburn office which hosted the ‘Tuition Division’ of Windham Professionals. Responsible for training new hires from days 1-90 of their employment and acting as their direct supervisor. Served as 1 of 5 trainers for the company, each responsible for all training at their respective offices in NH, MA, NY, TN and NV.• Developed training skills used in adult learning for both new hires, veteran employees and upper management using all three basic learning styles (auditory, visual and kinesthetic). • Trained and implemented new company policies in the volatile legal atmosphere of third-party debt collections.• Created custom MS Excel spreadsheets to track employee’s performance and calculate bonuses due using simple ‘IF’ formulas and conditional formatting. This was a motivational tool used to show the employee exactly how far they were from goal and then would calculate exactly what their bonus payment that month would be if they exceeded 100%.• Final training statistics recorded include (43) training classes consisting of (120) new hires over a (34) month span.• Trainees produced $713,585.98 in profit dollars for the company, totaling 94% of their $756,339.05 collective goal in while under direct supervision.• Exceeded 100% of personal performance goal in 34 of 34 months as the Woburn Office Trainer. • The Woburn office closed June 2015.

Management of debt recovery efforts for thousands of delinquent accounts owed to higher education institutions around the United States.• Responsible for locating thousands of consumer phone numbers and addresses through skip tracing, making contact by placing hundreds of calls per day and negotiating repayment of delinquent accounts.• Personally collected funds totaling greater than $950k in company profit and over $4.8mm for clients in a 30 month span.• Exceeded 100% of goal in 21 of 30 months as an account manager.

Bachelor'S Degree, History

Media Communications (minor)

Information Technology, 3.96 Gpa

Certificate. Network Systems Specialist (7/25/16)