2023 Subaru Love Promise Customer Commitment Award Recipient Training new sales consultants in the new car sales process and certified pre- owned sales process. Helped sales consultants with trade appraisals with the use of V-Auto and closing deals to maximize gross profit. Moved the needle on units to an average of 110 new cars a month and averaging over 400,000 in gross profit between new cars, used cars, and wholesale. Managed the showroom by moving my desk to the front door to meet everyone that came into the showroom by introducing myself and setting them up with a sales consultant. Used Vin Solutions to manage our customers and construct our pencils. Called all new car delivery after delivery to ensure there were no issues, to maintain a customer survey score over a 900. Did one on ones with the sales consultants to look for deals and train them to sharpen there weaker points (walk around, presenting numbers) doing everything I can to make sure they where confident in the whole process. Trained F&I in a menu presentation with the help of Darwin software program, bringing there averages up from about 1000 a copy to over 1400

Train all sales staff on Lexus certified pre-owned process and benefits it gives to the customers. Appraise trades with the use of V-Auto, and arm the sales team with the tools to defend the number. Purchase inventory from Manheim, Adesa, and Lexus Dealer Direct, also used Enterprise to acquire some off brand inventory. Getting inventory online with the proper descriptions and pricing with the use of V-Auto. Worked closely with the service and prep departments to ensure cars were being put through the reconditioning process in under 4 days. Used Cargurus dashboard to maintain a competitive pricing and making sure proper equipment on vehicles is listed to gain spots on pages one and two of the website. Maintained an average of 50- 60 cars a month averaging 2000 a copy between the front and back. Called all pre-owned customers after pick up of there new vehicle to ensure there were no issues and high customer satisfaction scores.

Training new sales consultants in the new car sales process and certified pre- owned sales process. Helped sales consultants with trade appraisals with the use of V-Auto and closing deals to maximize gross profit. Moved the needle on units to an average of 90 new cars a month and averaging over 300,000 in gross profit between new cars, used cars, and wholesale. Managed the showroom by moving my desk to the front door to meet everyone that came into the showroom by introducing myself and setting them up with a sales consultant. Used Vin Solutions to manage our customers and construct our pencils. Called all new car delivery after delivery to ensure there were no issues, to maintain a customer survey score over a 900. Did one on ones with the sales consultants to look for deals and train them to sharpen there weaker points (walk around, presenting numbers) doing everything I can to make sure they where confident in the whole process. Trained F&I in a menu presentation with the help of Darwin software program, bringing there averages up from about 500 a copy to over 900

Master Certified Sales and Leasing Consultant which was achieved by time in position and a series of tests. Selling New and Certified Pre-Owned vehicles, by following up with previous customers, internet leads, and service drive. Back up finance manager, to assist the finance department in busy times of the month. Submitting credit and getting approvals for customers and selling warranties to customers to help protect their investments. Assist the pre-owned manager, when on vacation by purchasing vehicles from lease returns, and Manheim auctions. Making sure cars are being put thought the reconditioning process and certified process in a timely manner. Getting inventory online with the proper descriptions and pricing with the use of V-Auto. Assisting sales team with trade appraisals. Training new sales consultants in the certified pre- owned sales process and new car sales process.

X-Stream Service Sales and Leasing Consultant, which put me in charge of finding service customers and converting them into new and used car sales. I did this by contacting them through email, phone, and direct mailings. Master Certified Sales and Leasing Consultant, which was achieved by passing a series of tests. Maintained a 97% customer satisfaction index by providing great overviews of the vehicles and be available to help and review customer questions. Maintained a 17 car a month average, while also being the highest front end grosser in the store.