Michael Markus

Michael Markus Email and Phone Number

Technical Lead @ Ultimate Technologies Group
McCordsville, IN, US
Michael Markus's Location
McCordsville, Indiana, United States, United States
Michael Markus's Contact Details

Michael Markus work email

Michael Markus personal email

n/a
About Michael Markus

MY GOAL:Work in a position where I can champion my technical nature, writing expertise, and passionate work ethic in a socially and globally conscious environment. I am a TECHNICAL WRITER:I have written technically for all my career. • As a Maintenance Engineer at WTTV, I created and kept detailed maintenance logs.• As the Founder and Owner of VCR Housecalls, I wrote, and annually updated the Business Plan. I wrote job descriptions and job postings. I wrote workflows and company policies. I created all marketing materials, a Menu of Services with prices, business cards, Yellow Page and various coupon advertising, flyers, and content for the website.• As a Financial Representative at Indianapolis Financial Group, I wrote financial plans and proposals.• As a Service Manager at Security Labs, I wrote workflow procedures for my direct reports and FAQs for clients to reference.• As a Sales Representative / System Designer at Electronic Evolutions, I wrote design proposals.• As a Project Manager at CIM Technology Solutions I assisted with writing RFPs, AIA proposals, I wrote and replied to purchase orders, change orders, requests for information, requests for documentation, and document transmission forms. I wrote workflows and instructions for my installation teams. • As a Co-Founder / Business Manager at Flourish Yoga and Wellbeing, I worked with the owner to write the business plan, I created marketing materials, I created and developed the website, and I wrote a monthly newsletter.• As Founder / Owner at Supertronics AV Service, I wrote the business plan, marketing materials, and design proposals. • As a Field Service Technician at Diversified / Sensory Technologies, I created a Service Call form within CRM to improve services performed within CRM Cases, I wrote detailed service descriptions, I wrote a Symptoms/Cures procedure for CRM. • As an Orientation Engineer at Diversified / Sensory Technologies, I authored hundreds of User Guides, creating 5 different formats/templates, including a Responsive HTML5 format. I wrote a comprehensive Functional Description worksheet. I wrote and edited workflow processes and integrated them into Teams.

Michael Markus's Current Company Details
Ultimate Technologies Group

Ultimate Technologies Group

View
Technical Lead
McCordsville, IN, US
Employees:
41
Michael Markus Work Experience Details
  • Ultimate Technologies Group
    Technical Lead
    Ultimate Technologies Group
    Mccordsville, In, Us
  • Ultimate Technologies Group
    Technical Lead
    Ultimate Technologies Group Jul 2021 - Present
    United States
  • Sensory Technologies, A Diversified Company
    Orientation Engineer
    Sensory Technologies, A Diversified Company Jan 2019 - Mar 2021
    Indianapolis, Indiana, United States
    I authored hundreds of User Guides and delivered on-site and on-line Trainings to our clients on the AV systems we installed. Empowering them to gain confidence and successfully achieve their professional objectives. Through discovery, analysis, learning moments, and my engineering skills, I determined system functionalities using system diagrams, manufacturer’s specifications, andTouch Panel screenshots to write User Guides that were easy for anyone to understand.I created (4) dynamic templates. A Quick Start Guide, Comprehensive Guide with a Quick Start, and Flash Cards. Then, driven by the need to meet social distancing guidelines, I developed a Mobile template, optimized to fit on individuals’ phones and tablets.Just before leaving, I developed a Responsive HTML5 version that would open and adjust to fit on any device. Using HTML5 also made it possible to imbed the instructions into the Touch Panel UX, and make the User Guide intelligent and interactive. I wrote procedures to improve accuracy and efficiency by developing a Functional Description worksheet. It documents everything needed (and not needed) in a system, starting from the Account Executive’s initial conversations with the client, through Design Engineering, Programming, and Implementation. It is now a required document for every Project Folder.I developed an internal Workflow Process for developing User Guide Materials. Making the creation of User Guides part of the Project workflow.I collaborated closely with Account Executives, Project managers, Field Engineers, and Programmers to deliver required materials, develop solutions, and meet deadlines and budgets. I performed hundreds of on-site and virtual Trainings for corporations, universities, hospitals, law firms, and non-profit organizations.I enjoyed collaborating with clients when the Project’s scope included on-site Training, problem solving, or precise User Guide editing.
  • Sensory Technologies
    Field Service Technician
    Sensory Technologies Aug 2012 - Jan 2019
    Prior to promotion to Orientation Engineer, I worked for nearly seven years as a Field Service Technician - from January 2019 until June 2019, worked both positions.I performed AV break/fix, Preventative Maintenance, and On-boarding Service Calls.I developed great relationships with many of our regular clients – many would request me for service calls.I learned everyday – became proficient with configuring and troubleshooting Crestron, AMX, Extron, Biamp, Jupiter, Planar, Netgear, Cisco, Pakedge and nearly every manufacturer’s product in the AV and IT industry.I maintained my service vehicle with a highly comprehensive spare parts inventory, tools, and test equipment – this led to me creating an inventory and tools list for use in the Indianapolis, Chicago, Buffalo, and Rochester Client Solutions Centers.I made important improvements to CRM: - I created an entity for Service Calls (it had been embedded in the Case File entity making it very cumbersome to manage). - I created an entity for a System – a System stays with the Room and is where all documentation is stored and maintained – it’s the basis for Sensory’s ‘AValytics’. - I created a ‘symptom/cures’ database to track recurring problemsI was requested for and performed multiple White Glove Meeting Support.
  • Blooming Life Yoga
    Yoga Instructor
    Blooming Life Yoga Jan 2015 - Feb 2021
    Zionsville, Indiana, United States
    I currently teach a Strengthening Slow Flow yoga class on Saturday mornings.I taught a Pranayama and Vinyasa Flow class for a year – teaching four classes a week.I substitute for other teachers from time to time when I’m available.I led a Book Club on the book, Autobiography of a Yogi.I assisted with Yoga Teacher Training.
  • Supertronics Av Service, Llc
    Founder / Owner
    Supertronics Av Service, Llc Nov 2010 - Nov 2012
    Mccordsville, Indiana, United States
    I established the business entity as an LLC.I configured and maintained QuickBooks.I created promotional materials based on a marketing plan I wrote.I created and maintained a website.I built a contact network for the purpose of acquiring new audio, video, and control projects.I quoted, designed, and installed projects. I programmed system remote controls.I contracted with other AV companies to perform their installations and service.I attended manufacturers’ training to expand product knowledge, learn about emerging technologies, and implementation strategies.
  • Flourish Yoga And Wellbeing
    Co-Founder, Business Manager And Consultant
    Flourish Yoga And Wellbeing Nov 2010 - Aug 2012
    Indianapolis, Indiana, United States
    I created and maintained the web site using WordPressI created the monthly and published the newsletter I created business planning spreadsheetI established and organized policies, procedures, price lists I performed daily duties of opening, closing, training staff, and customer serviceI created various promotional marketing concepts and materialsI implemented MindBody POS software I configured Quickbooks and trained the owner to use for bookkeepingI coached the owner on all aspects and strategies of operating a successful business
  • Cim Technology Solutions
    Project Manager
    Cim Technology Solutions Feb 2008 - Nov 2010
    Columbus, Indiana, United States
    I consistently exceeded client expectations by delivering quality projects on time.I delivered simultaneous projects, under budget, using established project management methodologies.I initiated and directed design resolution meetings with management, clients, and architects.I managed the entire project life-cycle activities. I wrote proposals for RFPs, produced functionality statements, attended and directed project launch meetings, conducted site visits, confirmed and revised drawings as necessary. I completed and submitted sub-vendor RFIs, architectural drawings, BOMs, project timelines, and project close out documentation.I scheduled and directed all sub-vendor activities to ensure project compliance, methodologies and quality standards and coordinated IT strategy regarding all IP based solutions.I fostered strong client relations by listening and helping them recognize their needs. Maintained open dialogue with sales and management through weekly project status meetings as well as identifying new business opportunities.
  • Electronic Evolutions, Inc.
    Sales Representative / System Designer
    Electronic Evolutions, Inc. Oct 2007 - Jan 2008
    Carmel, Indiana, United States
    I created an aggressive sales plan with measurable objectives, activities and goalsI aggressively executed sales plan resulting in meeting with and developing relationships with influencers, prospects and clientsI actively participated in a broad range of organizations in pursuit of prospective clients including AIA, CSI, TechPoint, Chamber meetings, and Rainmakers
  • Security Labs
    Service Manager / Technician
    Security Labs Aug 2005 - Aug 2007
    Noblesville, Indiana, United States
    I improved repair rate efficiency by 300% and reduced service return rate to 1%I established quality standards, organized parts inventory, developed and maintained repair symptom/cures database to improve repair efficiencyI solved customer network configuration problems that enabled them to utilize our products on the internetI evaluated prototypes and made recommendations to engineers in AsiaI trained and onboarded technicians I performed field service repairs
  • Indianapolis Financial Group
    Financial Services Representative
    Indianapolis Financial Group Jul 2004 - Aug 2005
    Indianapolis, Indiana, United States
    I designed and proposed financial plans to targeted prospects, businesses, and individualsI performed over 100 cold calls a week, networked in various chambers, successfully closed dozens of salesI obtained licenses and certifications
  • Vcr Housecalls, Inc.
    Founder / Owner
    Vcr Housecalls, Inc. Aug 1985 - Jun 2004
    Indianapolis, Indiana, United States
    I founded and operated a full-service consumer technology repair companyI managed an 18 person staff in three retail locations with an average annual gross income of $1MI performed and supervised administrative functions such as accounting, office management, human resources and marketing.I established and directed staff on customer service standards and support levelsI built relationships with manufacturers such as Panasonic, Sharp, Sanyo and Thomson and several extended warranty companies.I organized and maintained inventoryI performed house calls and in-shop repairs on consumer electronics such as televisions, VCRs, audio visual equipment, home theatres and computers

Michael Markus Education Details

  • Pike High School
    Pike High School
    High School Diploma
  • Itt Technical Institute - Indianapolis, In
    Itt Technical Institute - Indianapolis, In
    3.6 Gpa
  • Flourish School Of Yoga
    Flourish School Of Yoga
    Yoga Teacher Training/Yoga Therapy
  • Itt Technical Institute - Indianapolis
    Itt Technical Institute - Indianapolis
    3.6 Gpa

Frequently Asked Questions about Michael Markus

What company does Michael Markus work for?

Michael Markus works for Ultimate Technologies Group

What is Michael Markus's role at the current company?

Michael Markus's current role is Technical Lead.

What is Michael Markus's email address?

Michael Markus's email address is mm****@****ies.com

What schools did Michael Markus attend?

Michael Markus attended Pike High School, Itt Technical Institute - Indianapolis, In, Flourish School Of Yoga, Itt Technical Institute - Indianapolis.

Who are Michael Markus's colleagues?

Michael Markus's colleagues are Amy Wilson, Michael Mcnett, Derek Stiver, Jeremy Mcelroy, Allou Dominique, Cole Bettner, Mark Hough.

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