Michael Marrone Email & Phone Number

New York, Ny, Us

Collaborated with organizational leaders to develop executable strategy by identifying and aligning initiatives to key objectives and by prioritizing, planning and managing projects through implementation and into ongoing operations. Designed and implemented enterprise-wide systems and solutions to meet business needs and took on the centralized ownership and ongoing operations of those products with a focus on / cadence of continuous improvement. Created a project management office (PMO) to manage our portfolio of projects and programs using Waterfall and Agile methodologies.

Designed, developed and delivered the systems and processes required to support the launch of a completely new set of benefit products and service model to our customers within 12 months. Assessed, selected and managed 4 partners and 35 consultants through project implementation. Delivered a completely redesigned, personalized and transactional customer portal leveraging MS Sharepoint front-end and PeopleSoft back-end. The new portal included complex decision support tools for customers to model products and costs. Implemented Salesforce Service, Sales, Communities, Pardot and Onbase for robust customer relationship management and document management.

Designed and implemented a new global service delivery model for the university with service centers located in New York City and Abu Dhabi to handle HR, Benefits and Payroll inquiries, processes and transactions. Implemented ServiceNow as the CRM tool. Analyzed the performance of the service center using phone and case metrics to identify continuous improvement opportunities and presented to the executive team. Participated in the design, implementation and testing of NYUs new global HR, Benefits and Payroll system powered by Workday.

New York, Ny

Human Capital Management: Designed HR construct for large company spin-off. Included HR service delivery model, systems strategy, organizational construct, talent assessment and staffing process. Supported development of end-state Total Rewards strategy (benefits, compensation, vendors, etc.). Also, managed team of 25 HR colleagues with differing skills and experience levels to deliver HR solutions. Developed organizational vision and mission statements and leveraged Balanced Scorecard methodology to set strategic initiatives and measure progress toward those objectives. Evaluated and rationalized talent to build an effective operation.Total Rewards: Managed delivery of benefits and HR programs (Health & Welfare, Savings, Pension, Global Mobility, Voluntary Benefits, etc.) for over 170,000 plan participants. Included open enrollment, communications, vendor management, integration with HR operations, legislative changes, etc.Acquisitions and Divestitures: Managed all global HR workforce integration and transition activities for acquired and divested companies – compensation, benefits, HR data management, payroll, portal and service center, on-boarding, off-boarding, communications, etc.

Peapack, Nj

Led project and team to develop and execute the HR integration strategy and implementation plan for the large-scale acquisition of Wyeth pharmaceuticals (approximately 45,000 global employees). Analyzed and evaluated Wyeth's compensation, benefit plans, HR programs, HR systems and delivery, payroll, etc. Also, responsible for continous improvement of HR and benefit delivery. Leveraged Six-Sigma methodology to identify, evaluate, improve and measure process changes. Implemented robust governance and standard performance metrics for vendors and services.

Assessed status of benefit operations and administration (health and welfare, 401k and defined benefit plans), identified critical improvement opportunities -- team talent, vendor management, system functionality, quality assurance and customer service -- and implemented internal and external process improvements.

Bridgewater, Nj

Accountable for the implementation and ongoing operations of significant multi-service client projects.Developed and implemented continual improvement strategies to improve quality, decrease cost and build capacity.Accountable for executing large scale benefit systems implementations and managing ongoing multi-service client operations. Expert in H&I, Defined Contribution and Defined Benefit administration

Bachelor Of Science (B.S.), Mechanical Engineering

Graduated Magna cum Laude

Bachelor Of Arts (B.A.)

Minor in Mathematics