Michael Marrow Email & Phone Number

Parkville, MD, US

I assist clients with the successful project management of large, complex, value-added HR & Benefits Projects. These projects require advanced functional area knowledge and /or advance product expertise and could have multi-product implications. This is done by providing my clients with consultations of the scope of the various projects, importing of data.

Owings Mills, MD

Resolve issues relating to product capability, product interfaces, client product knowledge and ensure the client is utilizing the appropriate procedures. Work with clients during annual enrollment to reconfigure benefit plans to accommodate renewal contracts and rates. Independently identify issues and offer written procedures for clients consistently..

Owings Mills, MD

• Served as main point of contact for clients implementing HR Benefit Solution administrative software to fit the client’s organizational needs. Managed projects to completion by keeping clients engaged in the process.
• Quality surveys averaged 90%, for fiscal years 2008 and 2009, exceeding goals.
• Awarded the Top Quality Award for fiscal years 2008 and 2009.

Owings Mills, MD

• Resolved issues relating to product capability, product interfaces and client product knowledge and ensured client utilized the appropriate procedures. Performed routine system maintenance and configuration changes..
• Exceeded performance targets for quality survey scores, call volume and availability time.

Baltimore, MD

Coordinated office work flow using all available office resources in order to complete projects on time with accuracy. Developed, managed and coordinated Legacy Unlimited LLC internship program with Morgan State University. Liaison between our technical consultants and user community for all systems upgrades and support. Developed relationships with.