Michael Marrow Email & Phone Number

Parkville, Md, Us

I assist clients with the successful project management of large, complex, value-added HR & Benefits Projects. These projects require advanced functional area knowledge and /or advance product expertise and could have multi-product implications. This is done by providing my clients with consultations of the scope of the various projects, importing of data into client’s site as required and collaborating with Payroll Project Services and Sales to provide stellar service and complete the project successfully and on time. Independently identify issues and offer written work-around procedures for both internal and external clients. Exceed or maintain metric targets for quality survey scores, call productivity and availability.

Owings Mills, Md

Resolve issues relating to product capability, product interfaces, client product knowledge and ensure the client is utilizing the appropriate procedures. Work with clients during annual enrollment to reconfigure benefit plans to accommodate renewal contracts and rates. Independently identify issues and offer written procedures for clients consistently. Exceed targets for quality survey scores, call productivity and availability. Supported Workforce Now (WFN), HR & Benefits (HRB) and HR Expert (HRX)

Owings Mills, Md

Served as main point of contact for clients implementing HR Benefit Solution administrative software to fit the client’s organizational needs. Managed projects to completion by keeping clients engaged in the process, and using time management and organization skills. Collaborated with Project Managers, clients and other Implementation Consultants to ensure clients met their timeline, in conjunction with ADP Standards. • Quality surveys averaged 90%, for fiscal years 2008 and 2009, exceeding goals. • Awarded the Top Quality Award for fiscal years 2008 and 2009.

Owings Mills, Md

Resolved issues relating to product capability, product interfaces and client product knowledge and ensured client utilized the appropriate procedures. Performed routine system maintenance and configuration changes. Worked with clients during annual enrollment to reconfigure benefit plans to accommodate renewal contracts and rates. • Exceeded performance targets for quality survey scores, call volume and availability time.

Baltimore, Md

Coordinated office work flow using all available office resources in order to complete projects on time with accuracy. Developed, managed and coordinated Legacy Unlimited LLC internship program with Morgan State University. Liaison between our technical consultants and user community for all systems upgrades and support. Developed relationships with clients and brokers, while servicing accounts, processing all trades, tracking all money managers trading activity and related tasks. Met with mutual fund and annuity wholesalers to discuss new and existing products.