Michael Marsh Email & Phone Number

Melbourne, Australia

• Creation of project related outputs; Solution Overview, Solution Brief, Solution Architecture Definition• Develop solution architecture with a customer oriented focus• Collaborate with customers via technical workshops to derive requirements• Liaise and consult with key customer stakeholders• Develop architecture to a point that the solution can be costed for implementation• Analyse potential solution systems and develop tool assessments to assist customer with solution… Show more • Creation of project related outputs; Solution Overview, Solution Brief, Solution Architecture Definition• Develop solution architecture with a customer oriented focus• Collaborate with customers via technical workshops to derive requirements• Liaise and consult with key customer stakeholders• Develop architecture to a point that the solution can be costed for implementation• Analyse potential solution systems and develop tool assessments to assist customer with solution selection inputs. Show less

ServiceNow• Manage 4 ServiceNow instances with 15 environments• Diagnostic and problem solving refinement through support and development practices4 of 5• Facilitate and elicit customer requirements and turn them into technical solutions• Realise solutions in accordance with customer’s specifications and time frames• Support scheduling and execution of releases and upgrades• Develop and build customer requirements in tool and process based solutions.BMC… Show more ServiceNow• Manage 4 ServiceNow instances with 15 environments• Diagnostic and problem solving refinement through support and development practices4 of 5• Facilitate and elicit customer requirements and turn them into technical solutions• Realise solutions in accordance with customer’s specifications and time frames• Support scheduling and execution of releases and upgrades• Develop and build customer requirements in tool and process based solutions.BMC Remedy• Deliver Foundation Data Configuration and Process Configuration of BMC Remedy ITSM, including Change Management, Incident Management, Problem Management, Service Level Management and Service Request Management• Lead all new and complex configuration activities• Implement minor development changes• Diagnostic and problem solving refinement through support and development practices. Show less

Customer liaising and requirements elicitationDevelopment in accordance with ServiceNow best practicesUnit Testing and UAT supportChange and Release Management co-ordination and management between customer and internal policies and systems

Information Systems

Dimploma In Accounting