Michael Marshall Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

• Recent achievements include:
• Validating and utilising sport science technology to improve workplace safety.
• Safety support for a tech company, focusing on psychosocial issues and overall safety.
• Project managing and conducting several training sessions for a major food processing company.
• Executed safety improvement plans for several food and beverage companies.
• Conducting ergonomic inspections and compiling reports of plant and equipment for major Australian food processing and manufacturing companies.

Sydney, New South Wales, Australia

• Provided personalised tutoring services to indigenous students enrolled in the Bachelor of Sport and Exercise Science program (Course Code: 10300) at UTS.
• Covered various subjects including Exercise Physiology, Complex Exercise Management, Sport and Exercise Psychology, and Structural Anatomy.
• Tailored tutoring sessions to meet each student's individual learning needs and academic goals.
• Assisted students in understanding complex concepts, theories, and practical applications within the field of sports and exercise science.
• Facilitated discussions, conducted practice exercises, and offered guidance on coursework assignments and assessments.
• Fostered a supportive and inclusive learning environment, encouraging students' confidence and academic success.

Sydney, New South Wales, Australia

• Played a role in supporting the operational efficiency of UTS's administrative and support services while concurrently pursuing studies at the university.
• Set up and reset classrooms, ensuring optimal learning, examination environments, and efficient furniture arrangement.
• Assisted in event setup, ensuring the Great Hall was set up appropriately for ceremonies, exams, and other events.
• Distributed incoming and outgoing mail across the university campus and external (including international) addresses, ensuring accuracy and timeliness.
• Implemented efficient systems for classroom setup, enhancing overall productivity.
• Played a key role in ensuring the successful execution of high-profile university events, contributing to a positive experience for attendees and participants.

Sydney, New South Wales, Australia

• Provided personalised training, exercise consulting, and exercise rehabilitation services in Sydney and the UAE.
• Designed customised fitness programs tailored to individual client goals and needs.
• Delivered high-quality training sessions focusing on strength, conditioning, flexibility, and overall health improvement.
• Worked with professional football players and private clients in the UAE, providing specialised training programs to enhance athletic performance and physical well-being.
• Conducted comprehensive fitness assessments to evaluate clients' fitness levels and track progress.
• Offered expert guidance on nutrition, lifestyle changes, and injury prevention strategies to optimise client results.

Sydney, Australia

• Supervised and mentored a team of Health and Fitness trainers, fostering a positive work environment.
• Assisted in day-to-day operational management, ensuring the smooth functioning of the gym.
• Provided personalised fitness assessments and programs to meet individual user needs and goals.
• Cultivated strong relationships with both staff and customers, promoting inclusivity.
• Implemented diverse and safe fitness programs using various equipment for all user groups.
• Maintained high customer service standards, quality control, and safety through proactive supervision.

Sydney, New South Wales, Australia

• Provided injury prevention measures, rehabilitation support, and health initiatives to staff at Sydney's largest government-owned freight and mail distribution centres.
• Developed and delivered educational content on injury prevention, rehabilitation techniques, and overall health to internal staff.
• Collaborated with external staff to identify areas for improvement in workplace health and safety.
• Implemented strategies to promote a culture of health and wellness within the organisation.
• Monitored and evaluated the effectiveness of health initiatives and adjusted programs as needed.
• Contributed to the overall well-being and productivity of external and internal staff members.

Sydney, Australia

• Analysed physiological data using AMS and Smartabase to support athlete performance assessment.
• Assisted the physiotherapy team in injury screening processes and maintained injury screening databases.
• Developed new tools for player monitoring, focusing on workload and injury management.
• Supported the implementation of training sessions and prepared facilities for athlete use, including wearable technology, ice bath setup and post-training cleaning.
• Completed projects as the Head of High Performance assigned, contributing to overall team success.
• Utilised scientific research to develop innovative injury screening and workload tools, enhancing athlete performance and reducing injury risks.

Al Mamzar, Sharjah, United Arab Emirates

• Worked with the under-21 squad as the interim Fitness Coach.
• Assumed responsibilities for planning and implementing fitness training sessions for the squad.
• Collaborated with team staff to ensure continuity and effectiveness in training routines.
• Monitored player progress and provided feedback to support their development.
• Gained valuable experience in coaching and player management within a professional sports environment.

Griffith, New South Wales, Australia

• Provided exceptional in-store customer service, consistently delighting Telstra’s customers.
• Collaborated with team members to identify and meet customers' telecommunication needs.
• Empowered customers by recommending products and services tailored to their requirements.
• Contributed to building a connected future by promoting Telstra's offerings and enhancing customers' telecommunications experiences.
• Demonstrated a passion for technology and problem-solving while fostering a collaborative work environment within an iconic Australian brand.

Montreal, Quebec, Canada

• Served as a Communication Assistant and assumed the role of Team Lead for the Montreal, Quebec Contact Centre.
• Demonstrated excellent communication skills while facilitating Telephone Relay Service (TRS), ensuring accurate verbatim speech relay of a variety of accents from across the continent and abroad.
• Provided leadership and guidance to the office, ensuring smooth operations and effective communication assistance.
• Managed team workflows and performance to maintain high-quality service standards.
• Fostered a positive and supportive work environment, enhancing collaboration and teamwork among colleagues.
• Contributed to the mission of creating inclusive communication access for individuals who are deaf or hard of hearing.

Vancouver, British Columbia, Canada

• Participating in fashion shows, photo shoots, and promotional events for renowned brands and designers.
• Showcasing versatility by modelling for various mediums such as print, runway, commercials, and digital campaigns.
• Collaborating closely with photographers, makeup artists, stylists, and creative directors to achieve desired aesthetic goals.
• Demonstrating adaptability and professionalism in diverse environments, maintaining a positive attitude and strong work ethic throughout projects.
• Building a strong personal brand and cultivating professional relationships within the fashion and entertainment industry.

Vancouver, Canada Area

• Responded to internal inquiries regarding sales opportunities via email and phone, providing accurate information to over 500 Sales Representatives to facilitate successful sales closures.
• Processed orders upon successful customer signings, liaising with back-of-house departments and ensuring efficient communication for order fulfilment.
• Attended sales events to provide on-site support, enhancing productivity by eliminating delays between inquiries and sales closure.
• Analysed sales data and developed reports for Vancouver Sales Channels, providing valuable insights to Sales Managers and Analysts.
• Created and maintained reports utilised by National Sales Managers, National Sales Analysts, and Vancouver Sales Managers daily.
• Developed internal tools using MS Excel, HTML, JS, JSON, Python, MySQL, and Google APIs to improve efficiency and provide insights into Support Team productivity.

Leicester, United Kingdom

• Managed stock inventory and rotation as the Cellar Manager at Walkabout in Leicester, ensuring adequate supply and minimising waste.
• Organised the cellar layout for efficient stock movement and performed small maintenance tasks to maintain safety standards.
• Conducted keg changes and refilled tapped beverages and fridges daily, preparing the bar for its 10 am opening.
• Worked split shifts from 7 am to 12 pm and 6 pm to 12 am, balancing stocking duties with bartending responsibilities.
• Assumed occasional security duties, ensuring the safe removal of patrons when necessary.
• Promoted slow-moving products and upsold items while bartending, contributing to sales growth.

Rugby, United Kingdom

• Managed stock inventory and rotation as the Cellar Manager/Bar Supervisor at Walkabout in Rugby, ensuring efficient operations.
• Oversaw the daily stock management of the venue while also managing the bar during operating hours.
• Implemented organisational strategies to maintain stock levels and prevent wastage, following practices similar to those in the Leicester venue.
• Facilitated smooth bar operations by coordinating with staff and ensuring customer satisfaction.
• Applied skills acquired from previous roles, including cellar management, bartending, and staff motivation, to enhance the Rugby venue's performance.

Wagga Wagga, Australia & Sydney, Australia

• Assumed team leadership in the supervisor's absence.
• Managed teams of 20-30 representatives, tracking call statistics and sales and providing hourly performance updates.
• Handled escalated calls from representatives to ensure swift issue resolution and smooth call flow.
• Utilised backend systems to resolve complex issues beyond the first point of contact, enhancing customer satisfaction.
• Achieved recognition for outstanding sales performance, including Best Sales Team in May 2008 and Best Salesperson in June & July 2008.

Wagga Wagga, Australia

• Worked in a contracted Call Centre dealing with Telstra clients, focusing on customer service and sales.
• Managed calls efficiently to meet per-call payment structure requirements, emphasizing low Average Handling Time and high first-call resolution.
• Handled inquiries and issues related to Home Phone, Internet, Mobile Phone, and TV services, specializing in billing and service upgrades.
• Developed expertise in multiple backend systems, becoming a go-to resource for coding, sales support, and issue resolution.
• Utilised both DOS-based and user-friendly CRM systems proficiently.
• Demonstrated effective KPI-driven time management and sales techniques on every call, leading to promotion to Relief Team Supervisor/Floor Support.

Bachelor Of Sport And Exercise Science (Honours), Sports And Exercise, 6.13/7

Perceptions of Practitioners on the Characteristics, Use, Barriers, and Implementation of Evidence-Based Practice in Australia

Bachelor’S Degree, Sport And Exercise Science (Neuroscience And Sports Medicine), 5.54/7

Certificate Iv In Whs, Safety

Certificate Iv In Fitness, Health And Physical Education/Fitness

Cert Iv In Tertiary Preparation, General Studies

Cert Iii, Customer Contact