Michael Martin Email & Phone Number

I am a highly motivated technical professional with 8+ years of experiencing managing and executing IT Customer Service, Network Engineering & Administration, and IT/Desktop Support in high volume Call Center environments. Highlights of my qualifications include:> Sole provider of network, help desk, and data center support for FTD’s Centerbrook Call Center handling thousands of calls per day. > Acknowledged for single handedly administering daily Call Center IS/IT operations and functions that typically require 3-4 full-time employees at all other corporate call centers. > Achieved highest levels of user satisfaction based upon timely implementation and issue resolution with zero downtime.> Determined requirements and led multiple onsite installations/upgrades of hardware, software, operating platforms, and network systems. > Provided comprehensive technical support for small/medium sized business clients with thousands of users throughout the U.S. as Technical Support Engineer for American Power Conversion Inc.> Consistently ranked in Top 5 for call performance, problem resolution, and closure rates.The combination of my professional experience, technical expertise, and self-motivation provides the drive and determination necessary to achieve results. I readily accept challenge and responsibility, and I will spend the time and effort it takes to meet the goals of your organization. I look forward to an interview in which we can more fully discuss my potential contributions toward your goals and objectives.Sincerely,Michael P. Martin

Listed skills include Networking, Data Center, Desktop Administration, Technical Support, and 7 others.