Michael Martinez Email & Phone Number

Houston, Texas, United States

United States

Greater Los Angeles Area

• Managed the collection of complex accounts receivable for retailers such as Target, Best Buy, and Amazon.
• Processed over 200 chargebacks monthly and managed all cash application.
• Managed past due invoices, investigated discrepancies, analyzed deductions, and conducted collection calls.
• Resolved disputes in a timely manner with an emphasis on customer service.
• Ensured cash application is completed in an accurate and timely fashion.
• Prepared ad hoc reporting to analyze deductions and identify resolutions.

Universal City

• Completed return reconciliations that saved the company $3 million in invalid deductions.
• Ensure prompt payment of invoices and cash application of customer checks.
• Identified and researched various deductions in a timely manner to ensure paybacks or credits are made to maintain a clean account.
• Worked extensively with customer web portals to obtain various documentation or submit dispute claims.
• Reconciled customer returns to ensure payback of invalid discrepancies.

Hollywood

• Review assigned accounts (both distributor and mass-merchant) on a daily basis ensuring prompt AR turnover and deduction resolution resulting in cleaner accounts.
• Established yearly settlements with Ingram Entertainment that resulted in lower DSO
• Communicate effectively with customer A/P contacts and internal departments to promptly research and resolve discrepancies.
• Complete multiple tasks in a timely manner (including yearly settlements) to help achieve department goals (lower DSO, lower past due invoices, reduced deduction aging).
• Prepare and send to customer invoice aging for upcoming due invoices as to ensure they are set up for payment on upcoming remittance.
• Obtain deduction back up information promptly when deductions are taken in order to quickly research and resolve and finally remove from customer account, either by issuing credit or requesting payback from the customer.