Senior Account Specialist
Current• Responsible for ensuring our client’s new accounts were addressed in a timely fashion• Coordinated fee requests & instructions between our vendors and clients • Guided team members to process & manage 1000’s of client accounts a week• Handled team emails and phone calls regarding account issues daily• Developed team guidelines on the processes of client accounts• Trained and shadowed new employees on the company’s & team’s processes
Jul 2012 - Present
