I provide world class customer service and tech support for Rock Gym Pro customers. I also perform tasks such as writing custom SQL code to provide immediate solutions for custom report requests, and to make changes in their live database when a software solution does not exist. When it comes to our customers, I act as a CRM and seek out solutions with RGP Management, IT, and Dev for our customer concerns. I am also a resource for the Payments team and other Support staff at RGP. I coach my Support team on customer service, operations, and custom SQL code. In addition, I perform data migrations and mergers, deploy and link multigym cloud hosts, and I write/update Help Center articles for customers as well as internal documentation for Support Staff. I see the needs of the business and I take action before being assigned the responsibility to do so. I have consistently exceeded expectations in my role for the entirety of my time at Rock Gym Pro.

Responsible for all Social Media content creation and management as well as any IT concerns at Stone Gardens Bellevue.

Oversaw all youth and adult climbing school programs and was responsible for the overall success & profitability of the climbing school. Responsible for training new and current staff members to become instructors. Developed and rolled out brand new successful programs such as early morning Junior Programs and private Adaptive Climbing classes to maximize profits while ensuring member impact was always low. Personally taking on difficult clients through private lessons such as adaptive clients who could not operate safely in a normal Junior Program environment. General Manager responsibilities included keeping watch over the front desk and assisting employees when needed with difficult customers or situations. Regularly assisted with difficult customer service situations or irate customers. Developed a customer service resource and 1-hour training course for working with difficult, irate and angry customers. Overlooked the schedule for all Climbing School staff. Responsible for client retention, customer communications with the climbing school and staff scheduling for private lessons.Also in charge of IT and Social Media for the Bellevue location.

Primary responsibility during this time was setting bouldering and rope climbing routes for the gym customer's. In addition to route setting, I worked Pro-­belays, Stripping, Front Desk, Jr. Programs, Group-Instructor, and Private Lessons.

Temporary Administrative Positions, buyer for Microsoft, data entry, etc.

Responsible for exceeding expectations in sales, service and banking centeroperations. In charge of all banking center operations including teller processes,auditing and vault control. Directly managed customer service on a daily basis bymaintaining the highest level of service and by being the primary associate responsiblefor client retention and customer satisfaction. Under my management, SammamishHighlands continuously achieved over 90% in customer satisfaction scores.

Head of operations for the banking center including teller and vault balancing, cashcontrol, research and resolution of extensive customer and operational issues. Incharge of making the monthly schedule for the entire staff, and dealing with associatequestions and concerns. Assisted in the hiring process and the training of newassociates. Directly responsible for teller training and coaching. Managed auditingand retention of documents and records. Have extensive knowledge of the bankingcenter and its needs. Dedicated leader devoted to the success of the banking centerand its associates as well as the satisfaction of the client.

In charge of opening new client relationships, servicing accounts, and resolvingcustomer issues. Loan officer responsible for 1.8 million loan dollars booked quarterlyfrom new home mortgages, new home equity lines of credit and refinance. Achievedover 140% of loan goals in the first quarter being in the position. Consistentlyachieved over 130% of quarterly goals in new checking accounts, credit cards, andconsumer real estate.

Managed over 10 tellers in referrals, customer service and operations. Trained tellers innew product details as well as operational updates and protocol. Ensured the highestlevel of customer service experience, handled all irate or frustrated customers.

Executed Teller duties with expertise in customer service, sales, protocols, andbalancing. Consistently exceeded monthly referral goals reaching 220% to 300%. UpheldBank of America’s five core values: Doing the Right Thing; Trusting and Teamwork;Inclusive Meritocracy; Winning; and Leadership.