An experienced leader and financial services professional with nearly thirty years in the industry. Having performed varying customer service roles in branch banking, personal lending manager roles and back office roles in both branches and mortgage lending centres through to extensive leadership experience over the last decade, I am a highly competent, solution focussed and motivated leader with a strong customer focus and proven success in building and maintaining effective working relationships with all stakeholders and customers. Holding others accountable to high standards and expectations I am highly skilled in focussing diverse individuals on the delivery of superior customer service and administration outcomes in faced paced, complex operating environments. Excellent communication, negotiation and conflict resolution skills and decisive, even in areas without precedent. Strong planning, organisational and analytical skills with a demonstrated ability to work remotely without close supervision. Accurate with a keen eye for detail and a pro-active approach to process improvement, I'm willing to challenge the status quo to find better and smarter ways to work. Calm under pressure and having successfully led teams in fast paced, high volume and ever changing work environments with competing priorities for more than a decade, I'm a quick thinker highly skilled at analysing situations, problem solving and making decisions. I am a customer service specialist who places the customer at the centre of everything I do and lead by example.My leadership style is focussed on leading with vision and values fostering an all-inclusive and fun working environment whilst setting high standards and expectations for my team members and guiding, supporting and empowring them to be the best they can be.Strong professional graduated from St Joseph's College Nudgee.